BH Specialist - Call Center
Posted on Sep 20, 2024 by Inland Empire Health Plan
Rancho Cucamonga, CA
Other
Immediate Start
Annual Salary
Full-Time
Overview:
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of Supervisor, Call Center, this position may engage in a variety of activities to serve IEHP members, including working as part of a telephonic team assisting members to access services, assisting providers in the BH Network to address concerns and questions, engaging in projects to improve member experience with care, and working in quality improvement projects and initiatives. This position, like all positions within the BH Department, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Additional Benefits:
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Key Responsibilities:
1. Assist Call Center to successfully meet quality standards, including completing calls within specified time, demonstrating empathy and skilled communication, addressing members and providers needs successfully, and ensuring members get access to needed services.
2. Skillfully develop therapeutic alliances with members, and utilize evidenced based communication skills in assisting members.
3. Establish and maintain effective goodwill relationships with coworkers, supervisors and other colleagues, and collaboratively work with team members.
4. Model the highest ethical behavior in care for members, as well as in relationships with co-workers, supervisors, and colleagues in the community.
5. Engage in call-line work, assisting members and/or BH network providers, in a professional, compassionate and effective manner.
6. Engage in outreach and engagement of IEHP members, as needed.
7. Participation in behavioral health team and department meetings.
8. Model continuous quality improvement philosophy, and engage in quality improvement initiatives and projects.
9. Model supportive and collaborative relationships with members, co-workers, and all community relations.
10. Participate in other committees as needed, or as directed by the BH supervisors, managers or senior director.
11. Engage in all IEHP employee training, and comply with all IEHP policies.
Qualifications:
Education & Experience
One (1) year of experience working successfully within a team, and experience in developing and maintaining effective relationships with both customers/clients and coworkers is mandatory
Bachelor’s degree in Social Work, Sociology, Psychology, or another Social Science or related area from an accredited institution required
Key Qualifications
Excellent interpersonal skills. Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point)
Start your journey towards a thriving future with IEHP and apply TODAY!
Work Model Location:
Telecommute
Pay Range:
USD $25.90 - USD $33.02 /Hr.
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of Supervisor, Call Center, this position may engage in a variety of activities to serve IEHP members, including working as part of a telephonic team assisting members to access services, assisting providers in the BH Network to address concerns and questions, engaging in projects to improve member experience with care, and working in quality improvement projects and initiatives. This position, like all positions within the BH Department, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Additional Benefits:
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Key Responsibilities:
1. Assist Call Center to successfully meet quality standards, including completing calls within specified time, demonstrating empathy and skilled communication, addressing members and providers needs successfully, and ensuring members get access to needed services.
2. Skillfully develop therapeutic alliances with members, and utilize evidenced based communication skills in assisting members.
3. Establish and maintain effective goodwill relationships with coworkers, supervisors and other colleagues, and collaboratively work with team members.
4. Model the highest ethical behavior in care for members, as well as in relationships with co-workers, supervisors, and colleagues in the community.
5. Engage in call-line work, assisting members and/or BH network providers, in a professional, compassionate and effective manner.
6. Engage in outreach and engagement of IEHP members, as needed.
7. Participation in behavioral health team and department meetings.
8. Model continuous quality improvement philosophy, and engage in quality improvement initiatives and projects.
9. Model supportive and collaborative relationships with members, co-workers, and all community relations.
10. Participate in other committees as needed, or as directed by the BH supervisors, managers or senior director.
11. Engage in all IEHP employee training, and comply with all IEHP policies.
Qualifications:
Education & Experience
One (1) year of experience working successfully within a team, and experience in developing and maintaining effective relationships with both customers/clients and coworkers is mandatory
Bachelor’s degree in Social Work, Sociology, Psychology, or another Social Science or related area from an accredited institution required
Key Qualifications
Excellent interpersonal skills. Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point)
Start your journey towards a thriving future with IEHP and apply TODAY!
Work Model Location:
Telecommute
Pay Range:
USD $25.90 - USD $33.02 /Hr.
Reference: 202038274
https://jobs.careeraddict.com/post/95484428
BH Specialist - Call Center
Posted on Sep 20, 2024 by Inland Empire Health Plan
Rancho Cucamonga, CA
Other
Immediate Start
Annual Salary
Full-Time
Overview:
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of Supervisor, Call Center, this position may engage in a variety of activities to serve IEHP members, including working as part of a telephonic team assisting members to access services, assisting providers in the BH Network to address concerns and questions, engaging in projects to improve member experience with care, and working in quality improvement projects and initiatives. This position, like all positions within the BH Department, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Additional Benefits:
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Key Responsibilities:
1. Assist Call Center to successfully meet quality standards, including completing calls within specified time, demonstrating empathy and skilled communication, addressing members and providers needs successfully, and ensuring members get access to needed services.
2. Skillfully develop therapeutic alliances with members, and utilize evidenced based communication skills in assisting members.
3. Establish and maintain effective goodwill relationships with coworkers, supervisors and other colleagues, and collaboratively work with team members.
4. Model the highest ethical behavior in care for members, as well as in relationships with co-workers, supervisors, and colleagues in the community.
5. Engage in call-line work, assisting members and/or BH network providers, in a professional, compassionate and effective manner.
6. Engage in outreach and engagement of IEHP members, as needed.
7. Participation in behavioral health team and department meetings.
8. Model continuous quality improvement philosophy, and engage in quality improvement initiatives and projects.
9. Model supportive and collaborative relationships with members, co-workers, and all community relations.
10. Participate in other committees as needed, or as directed by the BH supervisors, managers or senior director.
11. Engage in all IEHP employee training, and comply with all IEHP policies.
Qualifications:
Education & Experience
One (1) year of experience working successfully within a team, and experience in developing and maintaining effective relationships with both customers/clients and coworkers is mandatory
Bachelor’s degree in Social Work, Sociology, Psychology, or another Social Science or related area from an accredited institution required
Key Qualifications
Excellent interpersonal skills. Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point)
Start your journey towards a thriving future with IEHP and apply TODAY!
Work Model Location:
Telecommute
Pay Range:
USD $25.90 - USD $33.02 /Hr.
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of Supervisor, Call Center, this position may engage in a variety of activities to serve IEHP members, including working as part of a telephonic team assisting members to access services, assisting providers in the BH Network to address concerns and questions, engaging in projects to improve member experience with care, and working in quality improvement projects and initiatives. This position, like all positions within the BH Department, is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of behavioral health and its importance in whole health, to those within IEHP and in the community.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Additional Benefits:
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.
CalPERS retirement
457(b) option with a contribution match
Generous paid time off- vacation, holidays, sick
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Paid life insurance for employees with additional options
Short-term, and long-term disability options
Pet care insurance
Flexible Spending Account – Health Care/Childcare
Wellness programs that promote a healthy work-life balance
Career advancement opportunities and professional development
Competitive salary with annual merit increase
Team bonus opportunities
Key Responsibilities:
1. Assist Call Center to successfully meet quality standards, including completing calls within specified time, demonstrating empathy and skilled communication, addressing members and providers needs successfully, and ensuring members get access to needed services.
2. Skillfully develop therapeutic alliances with members, and utilize evidenced based communication skills in assisting members.
3. Establish and maintain effective goodwill relationships with coworkers, supervisors and other colleagues, and collaboratively work with team members.
4. Model the highest ethical behavior in care for members, as well as in relationships with co-workers, supervisors, and colleagues in the community.
5. Engage in call-line work, assisting members and/or BH network providers, in a professional, compassionate and effective manner.
6. Engage in outreach and engagement of IEHP members, as needed.
7. Participation in behavioral health team and department meetings.
8. Model continuous quality improvement philosophy, and engage in quality improvement initiatives and projects.
9. Model supportive and collaborative relationships with members, co-workers, and all community relations.
10. Participate in other committees as needed, or as directed by the BH supervisors, managers or senior director.
11. Engage in all IEHP employee training, and comply with all IEHP policies.
Qualifications:
Education & Experience
One (1) year of experience working successfully within a team, and experience in developing and maintaining effective relationships with both customers/clients and coworkers is mandatory
Bachelor’s degree in Social Work, Sociology, Psychology, or another Social Science or related area from an accredited institution required
Key Qualifications
Excellent interpersonal skills. Proficient in the use of computer software to include but not limited to: (e.g. Microsoft Word and Excel, Power Point)
Start your journey towards a thriving future with IEHP and apply TODAY!
Work Model Location:
Telecommute
Pay Range:
USD $25.90 - USD $33.02 /Hr.
Reference: 202038274
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