Telesales Manager

Location: London / Office based

Salary: Up £40,000 per annum (depending on experience)

Contract: Full time, 12 Months Fixed Term

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London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they build, own and operate their dedicated fibre optic network and install it directly into the home, meaning they can deliver a super-fast connection at prices the national providers find hard to beat. They're a relatively new company to the market, but since establishment:

The only broadband provider on the market offering residential speeds up to 3,000 Mbps
Their network covers over 1.3 million properties in London, which is more than one third of homes in the UK’s capital city
They have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords
They have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.
They’re proud of their achievements so far, but they are not complacent and definitely not stopping here. To help them get to their future, they’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join them and be a part of their growing business.

The Role

Working as a member of their Telesales team means becoming one of the faces of Community Fibre, you embody the brand and as such have one of the most important roles within the ever-expanding team. It is important to be able to effectively engage and work with both existing customers and new potential clients, as well as be part of a diverse and highly efficient team.

This role requires a highly motivated individual with a passion for technology and a real eye for a deal. As a challenger brand Community Fibre must think differently, always looking to rewrite the rulebook. They offer the best broadband products with the fastest speeds at the best prices with the best service – a winning combination.

Community Fibre may have big aspirations, but they are not a grey corporate giant, they are a young, dynamic and flexible team, keen to shake things up.

What you’ll be doing:

Day to day management of the telesales team
Performance management of existing KPI’s
Build a reporting suite to help in decision making
Effectively identifying issues with current processes to streamline and enhance
Effective database management
Customer expectation management
High quality customer care
Amending Agency Orders
Dealing with enquires from their third party telesales agency
Managing DWP and council free offers dialing data
The experience they’re looking for you to bring:

At least 3-year experience in managing a telesales team on inbound and outbound
A passion for technology
Have a strong eye for detail
Self-motivated
A high level of organisation
Must be data centric and comfortable and inquisitive to use numbers to improve call handling, efficiencies and conversion rates
A strong communicator both written and verbally
Extremely organised
Ability to prioritise work and manage time effectively
Cool under pressure
Self-motivated
Why join Community Fibre:

You get to work with some of the best technology in the market
Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, they value your contribution
They all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave, their treat to you
Keen cyclist, join their cycle to work scheme
Enjoy the perks of Vitality health
You get to work with an amazing bunch of people
To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

They are an Armed Forces friendly organisation.

They are an equal opportunities employer that values diversity in their team, they welcome applications from all backgrounds