Director Inbound Product Management - Agent Skills
Posted on Sep 20, 2024 by ServiceNow
Santa Clara, CA
Other
Immediate Start
Annual Salary
Full-Time
Job Description
What you get to do in this role:
ServiceNow is seeking a visionary Director of Product Management machine learning and artificial intelligence for agent and fulfiller workflows within the Platform Product AI team. Your work will have central importance across our BUs, and you will be called upon to inspire, collaborate, and influence across organizational boundaries to drive industry-leading productivity improvements for our customers. In this role, you will be working at the forefront of Service Now's work with Generative AI.
Drive the overarching trajectory of our AI/ML strategy for agent/fulfiller use cases, especially the growth of the Now Assist suite of generative AI applications.
Work closely with engineering, design, UX research, AI research, and customer success teams to deliver compelling product capabilities that enhance agent productivity and facilitate customer adoption of ServiceNow AI features.
Support BU leaders in bringing Generative AI capabilities to their markets.
Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
Analyze competitive offerings to ensure our agent productivity features remain competitive and innovative.
Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.
What you get to do in this role:
ServiceNow is seeking a visionary Director of Product Management machine learning and artificial intelligence for agent and fulfiller workflows within the Platform Product AI team. Your work will have central importance across our BUs, and you will be called upon to inspire, collaborate, and influence across organizational boundaries to drive industry-leading productivity improvements for our customers. In this role, you will be working at the forefront of Service Now's work with Generative AI.
Drive the overarching trajectory of our AI/ML strategy for agent/fulfiller use cases, especially the growth of the Now Assist suite of generative AI applications.
Work closely with engineering, design, UX research, AI research, and customer success teams to deliver compelling product capabilities that enhance agent productivity and facilitate customer adoption of ServiceNow AI features.
Support BU leaders in bringing Generative AI capabilities to their markets.
Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
Analyze competitive offerings to ensure our agent productivity features remain competitive and innovative.
Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.
Reference: 202018796
https://jobs.careeraddict.com/post/95467498
Director Inbound Product Management - Agent Skills
Posted on Sep 20, 2024 by ServiceNow
Santa Clara, CA
Other
Immediate Start
Annual Salary
Full-Time
Job Description
What you get to do in this role:
ServiceNow is seeking a visionary Director of Product Management machine learning and artificial intelligence for agent and fulfiller workflows within the Platform Product AI team. Your work will have central importance across our BUs, and you will be called upon to inspire, collaborate, and influence across organizational boundaries to drive industry-leading productivity improvements for our customers. In this role, you will be working at the forefront of Service Now's work with Generative AI.
Drive the overarching trajectory of our AI/ML strategy for agent/fulfiller use cases, especially the growth of the Now Assist suite of generative AI applications.
Work closely with engineering, design, UX research, AI research, and customer success teams to deliver compelling product capabilities that enhance agent productivity and facilitate customer adoption of ServiceNow AI features.
Support BU leaders in bringing Generative AI capabilities to their markets.
Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
Analyze competitive offerings to ensure our agent productivity features remain competitive and innovative.
Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.
What you get to do in this role:
ServiceNow is seeking a visionary Director of Product Management machine learning and artificial intelligence for agent and fulfiller workflows within the Platform Product AI team. Your work will have central importance across our BUs, and you will be called upon to inspire, collaborate, and influence across organizational boundaries to drive industry-leading productivity improvements for our customers. In this role, you will be working at the forefront of Service Now's work with Generative AI.
Drive the overarching trajectory of our AI/ML strategy for agent/fulfiller use cases, especially the growth of the Now Assist suite of generative AI applications.
Work closely with engineering, design, UX research, AI research, and customer success teams to deliver compelling product capabilities that enhance agent productivity and facilitate customer adoption of ServiceNow AI features.
Support BU leaders in bringing Generative AI capabilities to their markets.
Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.
Analyze competitive offerings to ensure our agent productivity features remain competitive and innovative.
Lead, mentor, and develop a team of product managers and associates, fostering a culture of innovation, collaboration, and customer-centricity.
Reference: 202018796
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