Customer Service Administrator - Temporary

Oldbury

£12 per hour

Monday – Friday 8am – 5pm

Key Responsibilities

Review and manage Hire Fleet Dashboards to drive actions and ensure high-priority branches achieve utilisation and tools-on-hire targets.
Proactively identify and move assets to ensure fluidity of hire assets nationally, with a strong focus on cost management, particularly transport costs.
Chair bi-weekly regional stock calls, providing updates to cluster leads and Hire Operations Managers on asset movement priorities to optimise utilisation and increase sales revenue.
Plan and forecast for peak and seasonal trading, enabling branches to meet customer demands by driving seasonal asset allocation to maximise utilisation and sales revenue.
Compile and update asset safety and assurance compliance, ensuring defect reporting is accurate and communicated to external stakeholders such as local authorities as part of legal obligations.
Communicate and collaborate with the wider hire network and support colleagues in driving key priorities for fleet management. Actively participate in Hire Manager Meetings and virtual weekly stock meetings.
Produce daily and weekly reports including General Stock Report, Fleet Optimisation Report, Tools on Hire, Untested Reporting, and Repair Status Reporting to provide visibility on asset status.
Manage and track branch requests for non-mechanical spend. Keep visibility on regional non-mechanical budget spend and generate monthly reports versus budget in collaboration with the finance team.

The candidate

Experience in administration and customer service
Strong communication and stakeholder management skills
Experience with stock
Excellent planning, organisation, and time management
Attention to detail and ability to handle multiple priorities
Problem-solving and investigation skills
Tool hire knowledge is desired