Penns Personnel are recruiting for a highly successful and valued client based in the centre of Sutton Coldfield (with plans to move to Birmingham City Centre early 2025). The role is based within the Operations Department as part of a friendly, supportive Emergency Fuel team. This is a hybrid role calling for working in the office a minimum of one day per week.

THE ROLE

* Receiving and handling telephone calls from applicants and other external contacts, handling or transferring them to the appropriate person.

* Ensuring information is completed accurately and quickly, whilst providing excellent customer service.

* Entering data and accurately recording all information taken from paper application forms onto bespoke database.

EXPERIENCE

* Experience gained in an administrative or customer service role.

* Knowledge of Microsoft packages, particularly Outlook, Word and Excel.

THE PERSON

* Good attention to detail with the ability to adapt to using new IT systems.

* Empathy and compassion based on life skills with a genuine understanding of vulnerable people in financial crisis or hardship.

* Good organisational and interpersonal skills.

* Flexible approach

Hours: 9 – 5 Monday to Friday with half an hour lunch

Rate: £12 per hour

Contract: Initially to March ‘25

Start Date: Immediate