Responsibilities:

What will you contribute?

The Cloud Operations and Monitoring is responsible for Building new, troubleshooting, maintaining and supporting the Global Payments plus (GPP) product suite of servers.They will also be involved in customer implementations and installation of code in QA and production, using version control and audit change procedures. The GPP suite includes many products and programs on both batch and internet platforms.All products in the GPP suite are intended to facilitate money movement via credit card, ACH.It is a 24x7 transaction environment.

This is a full-time position that requires a great deal of patience, attention to detail and excellent communication skills. We are looking for the right person to both maintain the current environment and plan for our future needs.This person will be tasked with improving both internal and external support for our vital operations.

Job description

Build Linux and Windows servers using both automation tools and standalone manual mode. Work with version-control products, install and configure server builds. Manage server keys, spn, and key vaults in Azure portal. Manage hardware failover for DR tests. Create, configure standard server monitoring for each build. Create manage custom monitors as needed per client. Understand site24x7 monitoring tool for both hardware monitors and APM. Demo monitoring solution to new and existing clients. Create and maintain documentation of detailed technical operations and procedures. Analyse existing workflow environments and assist with configuring new installations to fit into workflow models. Be available for periodic off-hours support and installations via remote access.

The Required Skills, Knowledge & Experience

Overall IT experience of 10+ years. 5+ years’ experience in Cloud engineering/operations (Azure)

Experience of using different automation tools.

5+ years Hands on expertise of working with Azure environments.

Good understanding of user Roles and Permissions in a Network environment.

Excellent proficiency with standard Unix and Windows interfaces.

Good troubleshooting skills.

Good documentation, organization and follow-up skills required.

Excellent attention to detail and ability to troubleshoot quickly and efficiently.

Must be capable of collaboratively working with Project Managers and automation team in a consistent, courteous, and conscientious manner.

Due to extensive customer interaction via phone, excellent social and listening skills are required. Expected behavioural traits: Commitment, Follow Through, Attention to Detail, and Task Focus.