Overview:

This is a position for a Medical Assistant with the EVMS Ear, Nose and Throat Surgeons. Under direct supervision this position will assist with clinical assignments for assigned care teams within the Department

Responsibilities:

Chart preparations- i.e.: reviews the last clinic note, gathers test results and

other pertinent data relevant to visit, loads images, documents recent surgeries

in Allscripts, scanning, filing, recording of patient information, surgical packet

preparation i.e.: pre/postoperative care instructions and education per

department protocol

Responsible for timely communication of patient needs and requests by

providing appropriate follow-up for patients i.e.: medical imaging requests,

cardiac or medical clearance, medication and prior authorizations, allergy

testing or treatments, scheduling of patient appointments, transmission of

laboratory orders, completion of FMLA and other disability documents

Completes delegated tasks from the current and prior day i.e.: patient

messages, prescription refills, lab results, referrals, home health agency

requests, medication prior authorizations, patient forms, and physician follow-

up. All tasks must be reviewed, addressed, and marked appropriately before

the close of each business day.

Coordinates services with specialists i.e.: radiation oncology, pulmonology,

endocrinology, nutritional counseling, or social services consultation.

Documents all correspondence and interventions in the electronic health

record.

Maintains inventory of medical and office supplies and submits reorder

requests to the office manager or appropriate staff member. Cleans, sterilizes,

and maintains used instrumentation per department protocol

Facilitates scheduling of surgeries with surgery scheduler.

The successful candidate in this role shall respond to questions from patients, family

members, faculty/residents, other health care providers in a timely and professional

manner. Patient inquiries should be answered on the same day they are received,

before leaving for the day.  If patient is not home at the first attempt, a notation should

be made in the medical record.  All patient conversations must be documented in the

electronic medical record.

Participate in all staff meetings, education lectures and quality improvement activities.

Follow EVMS Medical Group protocols related to infection control, environmental

safety and patient confidentiality.  Complete annual recertification for Blood Borne

Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.  Maintain

current CPR certification and any updates relating to M.A. Certification.

Qualifications:

Completion of a program of instruction for Medical Assistants as well as certification as a Medical Assistant such an RMA or CMA is required, or ability to obtain certification within 90 days of hire.

Completion of BLS training and recertification every 2 years

Prior experience in a surgical setting strongly preferred. 

The candidate shall be detail oriented, self-motivated, and possess excellent time management and

interpersonal skills.

The candidate will be able to overcome obstacles through problem solving.

The candidate shall have a broad range of medical terminology knowledge.

The candidate shall be able to show empathy and understanding for patients and colleagues 

Location : Location:

US-VA-Norfolk