MI - Support Team Representative I
Posted on Sep 19, 2024 by Niterra North America
Wixom, MI
IT
Immediate Start
Annual Salary
Full-Time
Overview:
Niterra North America offers a dynamic work environment for individuals interested in customer service and logistics. Employees play a vital role in ensuring efficient order fulfillment and maintaining positive customer relationships. This position requires a detail-oriented individual with strong organizational and communication skills. The successful candidate will be responsible for managing customer orders, providing administrative support to the sales team, and ensuring accurate and timely order fulfillment. Experience in customer service and proficiency in MS Office are essential.
Responsibilities:
Essential Duties:
Enter, Audit and Deliver orders accurately.
Manage orders, deliveries, fill rate and customer portal for assigned key customer(s).
Large order analysis, Backorder monitoring and maintenance, Fill Rate management for key customers.
Process overage/shortage claims, warranty claims, customer returns and product lifts.
Monitor and maintain EDI order errors.
Monitor individual and Support Team email accounts and respond to associates and customers in a professional and timely manner.
Answer incoming phone calls and assist associates and customers with all inquiries in a professional and timely manner.
Process various credit/debit memos.
Setup and maintain an organized filing system.
Assist in preparing and distributing memos, letters and reports as necessary.
Provide administrative support to the designated sales staff.
Act as back-up for other department members as needed.
Assist AM Administrative Assistants, as needed.
Responsible for observing and adhering to internal processes and suggesting improvements.
Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.
Qualifications:
Academic Skills/Knowledge/Experience:
High school diploma or GED
Associate’s degree in business preferred
Minimum 1-year experience in a customer facing or customer support position
Average skills in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to type 40-50 WPM
Ability to use 10 keys
Knowledge of SAP preferred
Excellent communication and interpersonal skills
Excellent organizational skills
Detail oriented
Accuracy in numbers
Excellent telephone and email etiquette
Ability to work well individually and in a team
Possess mental faculties consistent with performing at least the minimum essential functions of the job
Physical Requirements:
Ability to see and hear (correctable)
Ability to communicate verbally
Ability to lift up to 30lb
Ability to use a computer keyboard
Potential Hazards:
Normal office hazards
Niterra North America offers a dynamic work environment for individuals interested in customer service and logistics. Employees play a vital role in ensuring efficient order fulfillment and maintaining positive customer relationships. This position requires a detail-oriented individual with strong organizational and communication skills. The successful candidate will be responsible for managing customer orders, providing administrative support to the sales team, and ensuring accurate and timely order fulfillment. Experience in customer service and proficiency in MS Office are essential.
Responsibilities:
Essential Duties:
Enter, Audit and Deliver orders accurately.
Manage orders, deliveries, fill rate and customer portal for assigned key customer(s).
Large order analysis, Backorder monitoring and maintenance, Fill Rate management for key customers.
Process overage/shortage claims, warranty claims, customer returns and product lifts.
Monitor and maintain EDI order errors.
Monitor individual and Support Team email accounts and respond to associates and customers in a professional and timely manner.
Answer incoming phone calls and assist associates and customers with all inquiries in a professional and timely manner.
Process various credit/debit memos.
Setup and maintain an organized filing system.
Assist in preparing and distributing memos, letters and reports as necessary.
Provide administrative support to the designated sales staff.
Act as back-up for other department members as needed.
Assist AM Administrative Assistants, as needed.
Responsible for observing and adhering to internal processes and suggesting improvements.
Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.
Qualifications:
Academic Skills/Knowledge/Experience:
High school diploma or GED
Associate’s degree in business preferred
Minimum 1-year experience in a customer facing or customer support position
Average skills in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to type 40-50 WPM
Ability to use 10 keys
Knowledge of SAP preferred
Excellent communication and interpersonal skills
Excellent organizational skills
Detail oriented
Accuracy in numbers
Excellent telephone and email etiquette
Ability to work well individually and in a team
Possess mental faculties consistent with performing at least the minimum essential functions of the job
Physical Requirements:
Ability to see and hear (correctable)
Ability to communicate verbally
Ability to lift up to 30lb
Ability to use a computer keyboard
Potential Hazards:
Normal office hazards
Reference: 201958214
https://jobs.careeraddict.com/post/95450568
MI - Support Team Representative I
Posted on Sep 19, 2024 by Niterra North America
Wixom, MI
IT
Immediate Start
Annual Salary
Full-Time
Overview:
Niterra North America offers a dynamic work environment for individuals interested in customer service and logistics. Employees play a vital role in ensuring efficient order fulfillment and maintaining positive customer relationships. This position requires a detail-oriented individual with strong organizational and communication skills. The successful candidate will be responsible for managing customer orders, providing administrative support to the sales team, and ensuring accurate and timely order fulfillment. Experience in customer service and proficiency in MS Office are essential.
Responsibilities:
Essential Duties:
Enter, Audit and Deliver orders accurately.
Manage orders, deliveries, fill rate and customer portal for assigned key customer(s).
Large order analysis, Backorder monitoring and maintenance, Fill Rate management for key customers.
Process overage/shortage claims, warranty claims, customer returns and product lifts.
Monitor and maintain EDI order errors.
Monitor individual and Support Team email accounts and respond to associates and customers in a professional and timely manner.
Answer incoming phone calls and assist associates and customers with all inquiries in a professional and timely manner.
Process various credit/debit memos.
Setup and maintain an organized filing system.
Assist in preparing and distributing memos, letters and reports as necessary.
Provide administrative support to the designated sales staff.
Act as back-up for other department members as needed.
Assist AM Administrative Assistants, as needed.
Responsible for observing and adhering to internal processes and suggesting improvements.
Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.
Qualifications:
Academic Skills/Knowledge/Experience:
High school diploma or GED
Associate’s degree in business preferred
Minimum 1-year experience in a customer facing or customer support position
Average skills in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to type 40-50 WPM
Ability to use 10 keys
Knowledge of SAP preferred
Excellent communication and interpersonal skills
Excellent organizational skills
Detail oriented
Accuracy in numbers
Excellent telephone and email etiquette
Ability to work well individually and in a team
Possess mental faculties consistent with performing at least the minimum essential functions of the job
Physical Requirements:
Ability to see and hear (correctable)
Ability to communicate verbally
Ability to lift up to 30lb
Ability to use a computer keyboard
Potential Hazards:
Normal office hazards
Niterra North America offers a dynamic work environment for individuals interested in customer service and logistics. Employees play a vital role in ensuring efficient order fulfillment and maintaining positive customer relationships. This position requires a detail-oriented individual with strong organizational and communication skills. The successful candidate will be responsible for managing customer orders, providing administrative support to the sales team, and ensuring accurate and timely order fulfillment. Experience in customer service and proficiency in MS Office are essential.
Responsibilities:
Essential Duties:
Enter, Audit and Deliver orders accurately.
Manage orders, deliveries, fill rate and customer portal for assigned key customer(s).
Large order analysis, Backorder monitoring and maintenance, Fill Rate management for key customers.
Process overage/shortage claims, warranty claims, customer returns and product lifts.
Monitor and maintain EDI order errors.
Monitor individual and Support Team email accounts and respond to associates and customers in a professional and timely manner.
Answer incoming phone calls and assist associates and customers with all inquiries in a professional and timely manner.
Process various credit/debit memos.
Setup and maintain an organized filing system.
Assist in preparing and distributing memos, letters and reports as necessary.
Provide administrative support to the designated sales staff.
Act as back-up for other department members as needed.
Assist AM Administrative Assistants, as needed.
Responsible for observing and adhering to internal processes and suggesting improvements.
Adhere to all company policies and procedures and IATF16949 and ISO14000 related policies.
Qualifications:
Academic Skills/Knowledge/Experience:
High school diploma or GED
Associate’s degree in business preferred
Minimum 1-year experience in a customer facing or customer support position
Average skills in MS Office (Word, Excel, Outlook, PowerPoint)
Ability to type 40-50 WPM
Ability to use 10 keys
Knowledge of SAP preferred
Excellent communication and interpersonal skills
Excellent organizational skills
Detail oriented
Accuracy in numbers
Excellent telephone and email etiquette
Ability to work well individually and in a team
Possess mental faculties consistent with performing at least the minimum essential functions of the job
Physical Requirements:
Ability to see and hear (correctable)
Ability to communicate verbally
Ability to lift up to 30lb
Ability to use a computer keyboard
Potential Hazards:
Normal office hazards
Reference: 201958214
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