Overview:

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Experience Represetnative (CXR).

This position has a starting pay of $22 / hr ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

We offer:

Consistent 40 hour per week schedule

Paid time off

Employee discount

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

NO Airport Clearence required

Available Schedule (A): 

Tuesday 4:00pm - 12:00am

Wednesday 4:00pm - 12:00am

Thursday 4:00pm - 12:00am

Friday 4:00pm - 12:00am

Saturday 4:00pm - 12:00am

Sunday OFF 

Monday OFF

Available Schedule (B): 

Saturday 2:00pm - 10:00pm 

Sunday 2:00pm - 10:00pm 

Monday 2:00pm - 10:00pm 

Tuesday 2:00pm - 10:00pm 

Wednesday 2:00pm - 10:00pm  

Thursday OFF 

Friday OFF

Available Schedule (C): 

Wednesday 3:00pm - 11:00pm

Thursday 3:00pm - 11:00pm

Friday 3:00pm - 11:00pm

Saturday 3:00pm - 11:00pm

Sunday 3:00pm - 11:00pm

Monday OFF

Tuesday  OFF

Available Schedule (D): 

Thursday 2:00pm-10:00pm

Friday 2:00pm-10:00pm

Saturday 2:00pm-10:00pm

Sunday 2:00pm-10:00pm

Monday 2:00pm-10:00pm

Tuesday OFF  

Wednesday OFF

Responsibilities:

We are hiring now for immediate openings.  Responsibilities include:

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services

Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:

Must be at least 18 years of age

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years

No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)

Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be available to work at least 1 of the schedules listed in the job description