Responsibilities:

Responsible for arranging procedure scheduling and pre-admission testing and scheduling patient in appropriate department, verifying all demographic information, confirming date, time and location of appt for the patient and entering intra procedural data into computer.

At the front desk, responsible for patient registration, scheduling, customer service and clerical support.

Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.

Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

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Qualifications:

Education Requirements

Completes and maintains all competencies and trainings as required for role.

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

Relevant experience

Certification and Licensure

BLS Certification

Required Skills

Customer Service Skills

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Listening Skills

Medical Terminology

Microsoft Office Applications

Multi Line Telephone Operational Skills

Organizational Skills

Problem Solving Skills

Experience with Epic

Overview:

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