Responsibilities:

Responsible for arranging procedure scheduling and pre-admission testing and scheduling patient in appropriate department, verifying all demographic information, confirming date, time and location of appt for the patient and entering intra procedural data into computer.

At the front desk, responsible for patient registration, scheduling, customer service and clerical support.

Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.

Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

#PHX

Qualifications:

Education Requirements

Completes and maintains all competencies and trainings as required for role.

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

No experience

Certification and Licensure

BLS Certification

Required Skills

Customer Service Skills

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Listening Skills

Medical Terminology

Microsoft Office Applications

Multi Line Telephone Operational Skills

Organizational Skills

Problem Solving Skills

Overview:

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.