A helpdesk or service desk is the beating heart of a company.

Especially a company that works as the fourth emergency service for our customers and clients.

AEFM are not looking for shrinking violets.

AEFM wants to invest in a person, so they grow affectively and create a noteworthy profile within Facilities Management, whilst enjoying the challenge. No one day is the same that’s why we love at AEFM love Facilities Management.

The person we seek needs to be.

* Hard working with a finishers attitude.

* Dynamic in a changing environment.

* A responder not a reactor.

* Communicative at all levels of stake holder.

* Drive feedback and customer openness.

* Understanding and able to show empathy whilst formulating the best resolve for all involved.

* Able to energise a team.

* Promoting positive thought when all others seem negative.

* Process focused with a view to learning the best way to find a solution, then sharing the lessons learnt so as to continually improve performance benchmarks.

* Have the ability to helicopter out of the noise, look in, be objective and then making decisions and following through the pathway to conclusion.

* Able to prioritise works aiming at client satisfaction and commercially acceptable results.

* Working closely with accounts ensuring invoicing and sales progress in a continuous way to completion.

* Have some experience in and around a trade qualified environment. Not necessarily trade qualified in person.

* Able to accept and learn from situations other may see as a failure.

* Able to ask when needing help and not feeling inferior when doing so.

* Able to assist in B 2 b Sales.

* Involved with tender preparation and presentations.

* Able to set targets, measure output and understand commercial strategic goals.

The salary fits the role, it may not be what you would like but it could become what you aspire to. This is all about you helping us help you, growing as a team leader and personally.

Have a look at Facilities Management, is this the role you could own