Julie Rose Recruitment are looking for a confident Case Handler to join their client in Sidcup. The right individual will have experience in insurance claims and excellent customer service skills.

This Case Handler position is within a friendly local company that offers free onsite parking.

Hours: 8:30am – 4:00pm (hybrid after probation, 2 days working from home)

Main Duties for the Case Handler:

Collecting accurate information and documents to proceed with analysing a personal effect insurance claim made by a policymaker
Guiding policyholders on how to proceed with the claim
Monitoring the progress of the claim
Investigating potentially fraudulent claims
Handling any complaints associated with the claim
Liaising throughout the insurance claim with claimants, Insurers etc.
Evaluating claims for reasonableness and recoverability under the subject policy in accordance with required claim practices and procedures
Ensuring the customer is treated fairly and they receive excellent service in accordance with industry and company guidelines
Person specification for the Case Handler:

Minimum two years’ experience of handling insurance claims from beginning to settlement
Good understanding of insurance claims, could be health insurance, motor etc.
Good organisational and numeracy skills
Knowledge of Microsoft Office programs
Able to integrate within a team and able to work on your own initiative
Friendly and helpful approach
Benefits:

Company Pension, Life Assurance, Private Health Care and Group Income Protection

Holidays:

25 days plus Bank Holidays.

This is a company that like to train and progress their staff