Customer Team Manager – Lead with Impact and Drive Success

£35,000 per annum

Coventry - 2 days hybrid

Are you an experienced leader looking to inspire a team, deliver outstanding customer service, and shape the future of commercial services? We’re searching for a dynamic Customer Team Manager to join our thriving team.

The Opportunity:

As a pivotal figure within our Commercial Services team, you’ll lead a group of 10 customer-focused professionals, driving excellence across customer accounts, service delivery, and internal collaboration. Your role will be key to ensuring our customers receive top-tier service and that our internal processes continue to evolve and improve.

In this hybrid role, you’ll manage day-to-day operations, ensuring your team is equipped with the tools, training, and support needed to succeed. You’ll collaborate with various departments—such as Contracts, Quality, Transport, and Service Centres—to optimize performance and maintain strong customer relationships. Innovation will be at the core of what you do, as you help implement digital service products and identify opportunities for ongoing digitalisation.

What You’ll Bring:

• 2-5 years of experience leading teams in fast-paced environments (experience in logistics is a plus).

• A passion for developing talent and driving a high-performance culture.

• Strong communication skills, able to foster collaboration both within your team and across departments.

• A proactive and adaptable mindset, always looking for ways to improve processes and customer experiences.

• Data-savvy with a love for analysing reports to make informed, strategic decisions.

• A customer-first approach, ensuring high satisfaction levels while continually striving for improvement.

Why You’ll Love It Here:

This role isn’t just about leading a team; it’s about making a real impact. We’re looking for someone who’s driven by results, excited to challenge the status quo, and ready to grow within a forward-thinking company.

If you’re a motivated, creative leader who thrives in a fast-paced, evolving environment, this is the perfect role for you! Step into a role where you can truly make a difference.

Ready to take the next step? Apply today and lead our team to new heights.

At Oak Recruitment, we act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are committed to helping job seekers find their perfect role, and our team of recruitment specialists is here to support you every step of the way, from the application process through to interview preparation and beyond.

In addition to this role, we have a range of other opportunities available for candidates with different levels of experience and qualifications. If you are looking for a challenging new opportunity and want to take the next step in your career, then we would love to hear from you