We are recruiting a Customer Service Agent to work on a 4 on / 4 off shift pattern.

To maintain a professional image of the company in all customer interactions and demonstrate passion and commitment to the customer by resolving all restaurant requests, queries and complaints and identifying opportunities to continually improve service levels.

*Provide a positive customer experience for all inbound customer contact
*Restaurant order proposal changes and emergency orders
*Delivery schedule changes
*Product non-conformance
*Investigate and process errors/returns
*Management of the restaurant recoveries
*Build effective working relationships with restaurants to proactively trouble shoot, identified trends/issues affecting restaurant supply and manage to the satisfaction of the customer
*Process all credit claims utilising the JBA/JDE system and excel trackers
*Work with the operations team to check the validity of the claims via CCTV
*Liaise with the customer, where appropriate, regarding credit claims
*Prepare and issue credit information to the operations team
*Miminum 1 years experience in similar customer service environment role
*Experienceincall handling systems
*Excellent data entry
*Experience of data modelling, reporting and analysis tools
*Competent in use of Microsoft Access, Excel, Word, PowerPoint and Outlook

Working 4 on / 4 off either 7am - 5pm or 9am - 7pm on a rota basis.

Benefits

Free Car Park
Subsidised canteen on site

Challenge-trg Recruitment (part of the Challenge-trg Group) is an Equal Opportunities Employer. We don't just embrace change, we welcome it. We celebrate equality and diversity and are committed to creating an inclusive environment for all.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethic or national origin, religion or belief, sex and sexual orientation.

Our EEO practices are upheld in every location that we operate in and in all aspects of the employment relationship, including hiring, recruiting, placement, transfer, promotion, compensation, layoff/redundancy, discipline and grievance, termination, training, and leaves of absence.

Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation