Job Description

A successful Product & Solutions Marketing Director must drive cross-functional teams to successfully deliver high-impact results. We index heavily on great messaging and positioning skills and cross-functional partnership. If you are a natural storyteller, and work with a ‘one team, one dream’ mindset you should apply.

As Product & Solutions Marketing Director, you will drive the messaging, positioning and thought leadership for ServiceNow’s GBS solution offerings. You will work with across business units (employee workflows, finance & supply chain, creator workflows, and more) and go-to-market teams to drive awareness, deepen engagement, and accelerate growth. You will demonstrate a passion for developing the right customer narrative and experiences across your products and solutions in the form of a marketing strategy and plan and work cross-functionally to execute the plan successfully.

The ideal candidate is experienced in B2B product marketing and a quick study who can consume complexity across a vast array of products, services, customer segments, geographies, and industries. S/he can simplify these complexities to be easily learned and understood by GTM (go to market) and marketing teams for use with our target markets. The ideal candidate is a self-starter who can lead the creation of differentiated messaging and positioning for our HR (Human Resources) and Talent offerings across multiple teams. He/she will be the subject matter expert and voice of the product.

What you get to do in this role:

· Create differentiated messaging and powerful sales and campaign content that lands with customers and drives engagement through campaigns, events, meetings, website, and social media.

· Build compelling and innovative solutions, thought leadership and sales content (e.g., case studies, white papers, data sheets, blog posts, customer presentations, FAQs (Frequently Asked Questions), etc.) to accelerate customer and industry awareness, and adoption.

· Own the messaging for product launches and work collaboratively across product management, workflows, marketing, sales, and other stakeholders.

· Partner with Industry marketing to develop industry-first messaging and solutions that unlock new markets and opportunities.

· Educate sales with effective and clear enablement materials to articulate the value and differentiation of ServiceNow solutions.

· Provide thought leadership for campaigns, events, webinars, blogs, and more.

· Win over the analyst community with the best articulation of our value proposition and vision.

· Be the go-to evangelist to speak to the power of ServiceNow’s differentiation in the GBS market at industry events and to the press.