Job Description

Westgate Resorts is seeking a dedicated and service-oriented Director of Housekeeping to lead a lead 3 direct reports and overall team of 75.  Possessing strong financial acumen and analytical skills will  assist in driving the department's operations to achieve or exceed the resort’s financial goals, while maintaining the highest standards of cleanliness and guest satisfaction.  The Director of Housekeeping will exhibit strong leadership skills, inspiring and coaching team members to bring their best to work every day. Individual will plan and execute initiatives, projects, and tasks with a strong attention to detail, ensuring all efforts align with the resort's service standards and objectives.  Demonstrating Westgate’s core values; Passion, Work Ethic and Integrity while creating and maintaining a culture of excellence will be critical to the team’s success.

Job Responsibilities:

Drive department’s operations to achieve or exceed the  property’s financial goals and objectives understanding their impact on the resort's success

Reviews staffing levels regularly to ensure the guest service standards, operational efficiency, and financial objectives are consistently met

Utilize all available on-the-job training tools to effectively train new room attendants and provide ongoing, follow-up training as needed

Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to  company standards

Participates in interviewing and hiring process, selecting team members with the appropriate skills and qualifications

Maintain the highest levels of quality throughout the resort by implementing innovative strategies that uphold superior cleanliness

Guarantee daily adherence to the  resort’s service standards resulting in exceptional guest satisfaction

Lead, coach, teach, develop, and mentor the housekeeping team

Maximizing the resort’s profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity

Lead and actively participate in team efforts to achieve established goals while fostering a culture of collaboration and cooperation among team members

Coach leaders and team members on complex issues by breaking them down into manageable components, exploring alternatives, evaluating their potential outcomes, and securing agreement from key stakeholders before making critical decisions

Plan effectively by gathering relevant information, assessing needs, and ensuring appropriate staffing for specific initiatives, projects, and tasks

Develop and deliver information and ideas in a compelling and persuasive manner, interpreting verbal and non-verbal cues, and demonstrating active listening to ensure clear understanding and engagement

Other duties as assigned

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.