Job description

DrBalcony is a leading provider in the Inspection Industry. We pride ourselves on delivering top-notch products and services to our clients and maintaining strong, lasting relationships with them. We are looking for a dynamic and motivated Sales Associate / Customer Success Specialist to join our team.

Responsibilities:

Engage with customers to understand their needs and provide tailored solutions.

Follow up with customers to ensure satisfaction and address any concerns.

Manage customer accounts and maintain accurate records in Salesforce and other CRM systems.

Assist customers with contract negotiations and renewals.

Work closely with the sales and support teams to ensure a seamless customer experience.

Provide product demonstrations and training to customers as needed.

Identify opportunities for upselling and cross-selling to existing customers.

Track and report on customer interactions and feedback to improve service delivery.

Requirements

Requirements:

Proven experience in sales, customer service, or a related field.

Proficiency in Salesforce and other CRM systems.

Strong communication and interpersonal skills.

Ability to understand customer needs and provide appropriate solutions.

Detail-oriented with excellent organizational skills.

Ability to work independently and as part of a team.

Positive attitude and a strong work ethic.

Preferred Qualifications:

Bachelor's degree in Business, Marketing, or a related field.

Familiarity with contract negotiation and management.

Benefits

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health, dental, and vision insurance.

Paid time off and holidays.

Opportunities for professional development and career growth.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Commission pay

Experience:

B2B sales: 3 years (Required)

Ability to Relocate:

Tustin, CA 92780: Relocate before starting work (Required)

Work Location: In person