IT Service Desk Manager

£35,000-£45,000

Sheffield

A unique opportunity is available for an ICT Service Desk Manager with 1st- 2nd line experience. This role is focused on supporting the company's internal infrastructure and their user base - not a managed service or solutions business.

Key Responsibilities:

• Oversee day to day 1st & 2nd line support working to ITIL v4 framework.
• Carry out monthly 1-2-1s with IT Service Desk Analysts.
• Continuous Service Improvement by researching latest relevant frameworks and vendor best practises.
• Act as escalation point for all IT areas, applications, and business processes
• Track compliance with service level agreements.
• Excellent analytical and problem-solving skills with the ability to manage complex issues and prioritise effectively.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.