Role: Service Desk Manager

Location: West Yorkshire

Salary: Up to £50,000

We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team.

Role Overview

This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk.

Daily Responsibilities:

Contribute to the clients' vision and solutions, to add greater depth value to the business.
Working as part of a team delivering the best service to our clients
Maintain IT team documentation in line with changes.
Building strong client relationships with your customer service skills and professionalism
Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects
Team Management
Operational oversight

Person Specification:

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
Minimum of 5 years of experience in IT service desk management or a related role.
Strong understanding of ITIL frameworks and best practices.
Proven experience in team management, performance evaluation, and coaching.
Excellent communication, interpersonal, and leadership skills.
Proficiency in IT service management tools and software.
Demonstrated ability to analyze data, identify trends, and implement process improvementsIn Technology Group Ltd is acting as an Employment Agency in relation to this vacancy