Role: Business Support Manager

Location: Birmingham - Hybrid

Type: 6-month Fixed Term Contract

Salary: £40k to 50k

Sellick Partnership are currently looking to appoint a Business Support Manager for our Public Sector client in Birmingham.

Role Purpose:

To lead and manage a team within Business Support Services
To take a lead operational responsibility for operational coordination
Main responsibilities for the Business Support Manager Key responsibilities for the Business Support Manager:

To ensure high quality, responsive, fit for purpose, and efficient Business Support
To be an effective business partner, ensuring robust relationship management
To ensure service availability is responsive to agreed standards and evidenced demand
To ensure high quality leadership and management of designated teams
To ensure allocated budgets are effectively managed, monitored, and compliant
To ensure effective governance and compliance and quality approaches are established and implemented
To lead, provide and embed a service which is responsible for investigating and coordinating queries, compliments, and complaints in a timely and high-quality fashion
To review and identify proposals and solutions which will improve service performance, customer engagement and customer satisfaction
To enable the resolution of governance and performance issues, Person Specification for the Business Support Manager:

Experience of direct planning, managing, and monitoring of resources
Experience of successfully managing and implementing service improvements to previously agreed standards
Experience of managing and monitoring budgets
Knowledge of performance management principles Please apply if you believe that you are well-suited to this excellent opportunity. For additional information, please contact Adam Rouse at Sellick Partnership. The closing date for CVs is Friday 20th September.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website