ROLE PURPOSE

To administrate, manage and support multi-site network systems to ensure a single cohesive network model is consistent across all of our clients campuses to include but not limited to: wide area networks, security platforms, storage, backups and DR/BCP.

To provide support for all Campuses systems to IT Services team members.

KEY RESPONSIBILITIES

To support the Clients mission, vision, values and strategic objectives.

To implement the Clients Equality and Diversity policies and to work actively to overcome discrimination on grounds of all protected characteristics; sex, race, religion/belief, disability, sexual orientation, age, pregnancy/maternity, gender reassignment status, marriage/civil partnership status.

To take responsibility for one’s own professional development and participate in relevant internal and external activities.

To implement the Clients health and safety policies and practices.

To contribute to the clients commitment to continuous improvement as identified in the Clients charter and quality assurance systems.

To participate in college-wide projects and tasks

To work in other support services areas to meet the specific needs of workload peaks

Such other duties of a similar nature commensurate with the grade as may be required from time to time

Deploy and manage multi-site VMWare VCenter estate, including VMWare Horizon VDI platform

Deploy and manage large scale campus networks. Juniper knowledge preferred

Active directory management of computers, servers, staff and student accounts at large scale

Administer, configure, and maintain Office 365/Azure/Entra hybrid environments

Implement and manage endpoint protection solutions within cloud environments

Optimize and automate cloud resources using PowerShell for efficient and cost-effective solutions

Merge and optimize multiple Entra tenancies and Active directory domains

Stay up-to-date with the latest security threats and deploy proactive measures to safeguard infrastructure

Ensure that on-premise, cloud infrastructure and services comply with industry security standards and regulations

Conduct regular security assessments and audits

Create and maintain comprehensive documentation and change control for infrastructure configurations, security measures, and troubleshooting procedures.

Co-ordination of infrastructure and support teams on multiple campuses ensuring a single cohesive network model is implemented on all sites

The design, configuration, support and installation of Wide Area Networks to support all campuses

The design, configuration, support and installation of security platforms across all campuses ensuring safety and network security are maintained

The design, configuration, support and installation of Storage Area Networking technologies across all campuses

Provide 3rd level support to all technologies installed on all campuses including physical hardware, server software, desktop software deployment, desktop imaging, telephone systems, networking equipment and security infrastructure

Design and management of business data backup systems to ensure that all systems are successfully backed-up (servers, data, databases and applications stored on the network and off-site in a secure location via local tape and disk based backup technologies) and in the event of failure, to investigate reasons, resolve and to ensure failed processes are initiated at the earliest opportunity

Management of incident management process within defined SLA’s as per business processes

Escalation and liaison with third party maintenance companies to ensure prompt resolution to either hardware failures or configuration changes

To develop existing systems by identifying, reviewing and recommending areas for change, upgrade or modification

Responsible for the compilation and periodic review of operational documentation for existing and new systems

To constantly update technical knowledge and skills by attending in-house and/or external courses, where provided, reading manuals and evaluating new applications

To cross train/deliver knowledge to Engineers where required

Responsible for ensuring that all work is undertaken strictly in accordance with our clients safety and security procedures

To perform manual lifting, where required, in the course of the role

Any other duties appropriate to IT as required by the Group Director IT Services.

ROLE REQUIREMENTS

A command of networking fundamentals, predominantly Juniper

Excellent understanding of current version of Windows, Active Directory,

TCP/IP, DHCP, DNS, WINS, PXE and other standard network protocols and services

An in-depth knowledge and advanced skills and experience in installing, configuring and troubleshooting of Windows servers, PCs and laptops in a 2019/2022 (or current) Server and Windows 7 / Windows 10 (or current) Desktop environment

At least five years’ experience of administering, maintaining and troubleshooting of Active Directory and MS Exchange Server

At least 3 years’ experience of using and troubleshooting multi-server and multi-site SCCM 2012 (or current) environments, to deploy and manage desktop operating systems and software

4.2 In-depth knowledge of current versions of:

(VMWare Horizon View, VMWare vSphere, VMWare vCenter, SCCM, JAMF, Cisco & Juniper switches – configuring and installing, IIS, Exchange Active sync, OWA & OA, Microsoft Exchange, Microsoft SQL Server, Microsoft Windows Server, Office 365, PaperCut, WSUS, Firewalls (Palo Alto), X509 Certification Services, NPA & Radius Server, Veeam Backup and Replication, Ruckus Wireless, Disaster Recovery and Business Continuity Protocols and Procedures, Risk Analysis)

ITIL qualification preferred

At least three years’ experience of configuring and troubleshooting Juniper core switches, edge devices.

Incident response and root cause analysis skills

Experience in cloud infrastructure and security roles.

Experience with security auditing tools, Nessus, Ping Castle for security compliance and auditing

Proficiency in PowerShell scripting for automation and configuration.

Have experience of producing design/support documentation;

BEHAVIOURAL COMPETENCIES

CORE:

have excellent report/process writing skills;

Be self-motivated but also work flexibly as part of a team;

Work to and promote strict professional standards and have a high attention to detail;

Be able to analyse a wide range of complex organisational circumstances and/or technical problems.

Strong organisational skills, the ability to manage competing priorities, operate effectively under pressure and meet tight deadlines while working independently;

Have excellent oral communication skills and the ability to apply these when dealing with technical and non-technical users of computer applications;

An understanding of, and commitment to, the clients E&D and safeguarding policies and have practical ideas for their implementation through the duties of this post.

Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds