Location:

Tucson National Resort

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

Job Description:

The role of the PM Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Responsibilities:

Follows Omni’s Moments of Service standards as applicable.

Inspect the cleaning and servicing of guestrooms and public areas

Assign special projects as directed by the Director of Housekeeping

Report any needed repairs or discrepancies of guest rooms

Ensure that all Guest Room Attendants have appropriate supplies and linens

Assist in the cleaning of guest rooms when necessary

Assist in processing AM and PM room status reports

Ensure that the Guest Room Attendant’s carts are neat and well organized

Ensure that linen closets throughout resort are completely stocked

Always maintain office stock, neat and clean

Must have all guest rooms punched in via the phone after completion

Ensure VIP rooms are inspected ASAP

Ensure check out/vacated rooms are a priority

Knowledge of hotel, facilities, and events

To ensure hotel, guest and associates are maintained in a safe and secure environment

Check vacant rooms verify status and update status of discrepant rooms throughout the shift.

Check DND rooms in accordance with hotel procedures and verify status

"Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets.  Counsel Room Attendants on any discrepancies

Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs

Conduct training of staff as assigned

Monitor and handle guest complaints, ensuring guest satisfaction

Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees

Prepare VIP rooms

Complete or assign turndown 

Qualifications:

Previous housekeeping and/or other relevant hotel experience required

Able to maintain 4-Diamond and 4-Star level cleanliness standards

Able to work with management on special projects

Able to set priorities for your section and provide feedback to others that enhances performance

Strong attention to detail, sense of urgency

Ability to work and perform effectively in a fast-paced role

Maintain a professional business appearance, attitude, and performance

Must be able to work evening shifts, including weekends and holidays

Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance. Stand or walk for an extended period or for an entire work shift.