Job Description

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Ensure exceptions are monitored and actioned timely

Ensure accurate and timely client and vendor billing

Track and trace Drayage Management and/or Air Import files as required

Ensure timely clearance and delivery of freight to customer for Import shipments

Ensure documents are sent to customer or broker for customs purposes in a timely manner

Interact with our customers in arranging their international shipments, meeting customer service standards

Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements

Meet KPI standards, as per the company’s procedures

Understand department process flow, constantly looking for areas of improved efficiency

Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)

Overseas communications, timely responses to emails and requests (internal and external)

Ensure all customers' standard operating procedures are followed and updated