We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially. As a Customer Support Specialist, you will be a front-line support for our clients’ customers. Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.

Role & Responsibilities:

Working through a backlog of guarantee schemes

Processing cards

Warranty administration

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

Build sustainable relationships and engage with customers by going the extra mile

Collaborate with team members and field engineers

Provide tailored advice and recommendations

Maintain accurate records on the internal systems providing a clear and concise audit trail

Meet personal/team performance targets

Knowledge and Experience Required:

Experience in a customer service and administrative role

Excellent written and verbal communication skills

Attention to detail and excellent organisation skills

Service-orientated with an empathetic and pragmatic approach

Resilient, find solutions to day-to-day challenges

Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions

Ability to work with Microsoft Office 365

Hours: 9 am – 5 pm Mon – Fri (Hybrid working up on successful training)

Location: Trafford Park

£14.29 Per hour (Paid Weekly)