Why us?:



Host

Part-Time

Weeknights & Weekend Required

Are you ready to turn your passion for helping others into an unforgettable journey? At The Elizabeth Hotel & Emporium, we're not just about providing exceptional service, enriching lives one experience at a time. If you're looking for a workplace that fosters a sense of belonging then look no further!

Here's why YOU BELONG with us:

Creative Vibes: We're all about unleashing your creative spark! Whether it's through our curated art collection or the rhythmic melodies that fill our halls, there's always room to express yourself.

Endless Opportunities: Your career isn't just a job here, it's a journey. With 45+ properties across the US, there's a path for growth and development tailored just for you.

Work-Life Harmony: We get it – life is about balance. That's why we offer flexible schedules to ensure you can pursue your passions both inside and outside of work.

Community Connection: Making a difference isn't just a goal, it's our way of life. Join us in giving back to the Fort Collins community through volunteering and engagement initiatives.

So, what's the vibe at The Elizabeth Hotel? Picture this: Live music filling the air at the Magic Rat, stunning views and crafted cocktails at Sunset Lounge, tantalizing bites at the Emporium, and the perfect pick-me-up from Bowerbird coffee shop – all under one roof! Whether you're indulging in our amenities or creating unforgettable moments for our guests, every day is an adventure.

Come on over and let your work echo with us. Together, let's make the ordinary extraordinary!

Job Overview:

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities:

Meets arriving customers as they enter restaurant with cordial greeting.

Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.

Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.

Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.

Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.

Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.

Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.

Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.

Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.

Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.

Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.

Checks the proper set-up of tables and seating prior to opening.

Immediately reports in writing any maintenance or housekeeping discrepancies to management.

Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications:

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with cash handling responsibilities and customer service exposure.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.

Must be able to lift and carry trays and bus tubs weighing up to 10lbs.

Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

POSTING EXPIRES ON 10/25/2024

Benefits:

What’s in it for you?

Part-time Benefits:

Mental health resources including an Employer Assistance Program (EAP)

Sick pay

Eligible to participate in the company’s 401(k) program with employer matching

Free Employee Meals (Wednesdays – Sundays)

Discount rates on Sage and Marriott hotels and Sage Restaurants

Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)

Salary:

USD $15.00 - USD $15.00 /Hr.