Overview:

Provide leadership, support, and strategic direction for laboratory information systems and supporting platforms in multi-hospital environment.

Responsibilities:

Delegates tasks to, organizes, mentors and motivates a team of resources

Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture in a team of resources 

Follows, and assures team adherence to Quest policies and procedures framework

Review of the product architectural design, requirements specifications, and test specifications

Determine and/or approve estimates for development tasks

Design, configure, debug, and deploy software within the scheduled timeframe

Technical assessment of the impact of any changes to product requirements 

Provision of day-to-day technical guidance to other members of the project team

Highlight, review and mitigate technical risks 

Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques 

Contribute to the continued improvement of the organization’s development procedures by looking for opportunities for improvement and implementing solutions 

Resolution of technical issues in conjunction with team members 

Technical point of contact with Test and Documentation, responsible for delivery of required technical information 

Ensure that designs, code, and unit tests are consistent, robust, and scalable 

Identification of technology training requirements 

Work with Director in the development and administration of the departmental budget 

Steward of process improvement initiatives

Carry out supervisory responsibilities in accordance with the organization’s polices and applicable laws

Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Qualifications:

Education:  BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Preferred Work Experience: 

Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers 

At least 5 years of experience working with Sunquest / CliniSys LIS or other laboratory information system

Experience in coaching, mentoring and/or training other team members

Minimum 3 years of people leader experience

People Leader Responsibility:

Ability to manage a team of 2-5 resources

Ability to communicate effectively with Senior Leadership

Knowledge:

Customer Experience Management

Laboratory operations workflow

Laboratory instrumentation

Design Thinking

Business/Digital Analysis

Agile 

Healthcare or clinical lab industry knowledge beneficial 

Skills: 

Change management 

Strong analytical and critical thinking skills 

Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”

Ability to build strong and trusted relationships 

Collaborate with others for optimal results 

Ability to work independently and drive for results 

Business process mapping (BPM) skills beneficial 

EEO:

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets