Dispatcher
Posted on Sep 15, 2024 by West Allis Heating, Cooling, Plumbing & Electrical
Milwaukee, WI
Transport
Immediate Start
Annual Salary
Full-Time
Overview:
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
$1,000 Sign-On Bonus
Why join THIS team?
Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do:
Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
What you bring:
Previous customer service experience
Strong attention to details
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Responsibilities:
Who/What Are We Looking For?
Coordinate the transportation movements of the technicians
Must keep track of the drivers’ schedules as they change throughout the day
Keep track of the technicians’ start and departure times
Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs’ vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts
Qualifications:
Qualifications:
Dispatch experience highly preferred
Ability to pass a background check
High school diploma (or GED)
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Core Competencies:
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer’s needs
Must be flexible with the ability to adapt to changes quickly and think conceptually
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
$1,000 Sign-On Bonus
Why join THIS team?
Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do:
Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
What you bring:
Previous customer service experience
Strong attention to details
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Responsibilities:
Who/What Are We Looking For?
Coordinate the transportation movements of the technicians
Must keep track of the drivers’ schedules as they change throughout the day
Keep track of the technicians’ start and departure times
Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs’ vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts
Qualifications:
Qualifications:
Dispatch experience highly preferred
Ability to pass a background check
High school diploma (or GED)
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Core Competencies:
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer’s needs
Must be flexible with the ability to adapt to changes quickly and think conceptually
Reference: 200030662
https://jobs.careeraddict.com/post/95282846
Dispatcher
Posted on Sep 15, 2024 by West Allis Heating, Cooling, Plumbing & Electrical
Milwaukee, WI
Transport
Immediate Start
Annual Salary
Full-Time
Overview:
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
$1,000 Sign-On Bonus
Why join THIS team?
Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do:
Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
What you bring:
Previous customer service experience
Strong attention to details
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Responsibilities:
Who/What Are We Looking For?
Coordinate the transportation movements of the technicians
Must keep track of the drivers’ schedules as they change throughout the day
Keep track of the technicians’ start and departure times
Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs’ vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts
Qualifications:
Qualifications:
Dispatch experience highly preferred
Ability to pass a background check
High school diploma (or GED)
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Core Competencies:
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer’s needs
Must be flexible with the ability to adapt to changes quickly and think conceptually
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
$1,000 Sign-On Bonus
Why join THIS team?
Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)
What you will do:
Convert incoming customer calls into booked service appointments.
Knowledgeably prioritize calls according to importance and urgency
Respond to customer requests, resolving issues and promoting the brand.
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
What you bring:
Previous customer service experience
Strong attention to details
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Responsibilities:
Who/What Are We Looking For?
Coordinate the transportation movements of the technicians
Must keep track of the drivers’ schedules as they change throughout the day
Keep track of the technicians’ start and departure times
Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs’ vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts
Qualifications:
Qualifications:
Dispatch experience highly preferred
Ability to pass a background check
High school diploma (or GED)
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Core Competencies:
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer’s needs
Must be flexible with the ability to adapt to changes quickly and think conceptually
Reference: 200030662
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