Overview:

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

Responsibilities:

Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs

Processes rebills and composes correspondence to customers

Monitors and reviews account aging reports to ensure timely collection

Reviews documents and reconciles discrepancies and makes needed adjustments

Performs account payment reconciliations with incoming receipts

Prepares and distributes periodic reports on A/R and past due accounts for management and clients

Negotiates with clients’ repayment terms on past due accounts

Makes decisions on referring accounts for collection or writing off

Trains new employees and assist peers

Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice

A/R Aging Report Determines when adjustments are appropriate and necessary and applies

Resolves Employer Issues when necessary, such as misapplied or missing payments

Documentation Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting 

documentation

RebillsMonitors rebills for open balances and takes appropriate action

Schedules and distributes work to meet deadlines and facilitate efficient workflows.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education/credentials

High school diploma or GED equivalent

Job-related experience

Customarily has at least three or more years of demonstrated collection experience (occupational

health, preferred)

Job-related skills/competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Familiarity with Microsoft Excel, Outlook, Word experience required

Ability to communicate effectively and professionally

Excellent time management skills

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

Excellent writing and documentation skills

Ability to work independently

Ability to handle multiple tasks, projects, duties, and priorities, when assigned