Overview:

AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. In this position you will provide assistance to policyholders with premium reporting and account inquiries. Must demonstrate the ability to actively listen to customer questions and concerns and provide a polite and professional response.  Rely on instructions and pre-established guidelines to perform the functions of the job.

Qualifications:

Strong organizational, communication, negotiation, and decision making skills

Collections or customer service experience is preferred, but not mandatory 

Positive attitude 

Requires a working knowledge of Word and Excel 

Basic typing and computer skills

Excellent understanding of the English language

High school diploma 

Responsibilities:

Accurate entry of payroll information received from the policyholder

Routine outbound/inbound courtesy telephone calls to customers to ensure receipt of billings/invoices

Routine outbound/inbound calls to agents regarding account detail

Works closely with coordinator to determine course of action to resolve delinquent status of account balances

Reconciliation of account balances

Prepares written correspondence to the policyholder regarding account detail

Reviews the collection worksheet weekly to ensure timely collection efforts

Monitors accounts for timely cancellation issuance

Issues timely notification of account status for submission to independent bureaus and NCCI

Performs additional assignments  and special projects as requested by supervisor

Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service