Location:

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description:

The role of the Night Desk Supervisor is to oversee and coordinate all night time front desk and  audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity

Balance daily posting and revenue, and resolution of inaccuracies

Fully knowledgeable in all emergency  procedures

Distribution of all nightly reports

Efficiently process guaranteed no show billings

Handle Express Check-outs ensuring their completion

Train and supervise Night Desk Clerks and 3rd shift Front Office staff

Ensure adherence to all systems and control procedures

Ensure that that 3rd shift Night Desk checklist and responsibilities are completed

In absence of MOD, conduct property walk and  complete overnight MOD report

Qualifications:

Previous customer service experience

Previous cash handling experience

Previous hotel experience highly preferred

Ability to stand for an 8 hour shift

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Ability to think clearly, quickly and make concise decisions

Ability to assist the Overnight Manager in holding the team accountable for their assigned responsibilities

Ability to clearly communicate (verbal and written) with guests, associates and vendors

Must be able to work a flexible schedule to include nights, holidays and weekends

Strong computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:  and the following link is the 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .