Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Designs, implements, documents and continually improves standardized, streamlined, and effective processes within the HR Support Services department to achieve its goals. Responsible for providing specialized and

analytical support for complex issues in one of the following areas: leave management, license and

certification, learning, talent support, performance management, severance, subpoena, records management, employee and non-employee transactions, providers, and special pay. Provides consultation, technical advice, and expertise to management depending upon focused specialty. This position collaborates with the Contact Center, local HR divisions, HR Technology and Reporting team, Centers of Excellence, and/or vendors to

enable effective and accurate service to CommonSpirit Health employees.

Responsibilities:

*This is a remote position

Expert in the processes and system functioning for one or more focused specialty. Identifies, initiates, and implements changes using appropriate strategies in order to achieve standardized, streamlined, and effective processes.

2. Leads projects with market representation and/or system team members to design, standardize, and implement processes and organizational changes.

3. Serves as a resource for respective HR Support Services Specialists and Coordinators including quality assurance, point for escalated issues, training, feedback on accuracy and following standards,

communication, and dissemination of day to day work assignments. Reallocating resources and

assignments within their respective specialists/coordinators in order to meet SLAs and accomplish

priority work.

4. Provides consultation, technical advice and expertise in their area of focused specialty to leaders,

employees, and HR Business Partners.

5. Maintains process documentation for their focused specialty.

6. Partners with Contact Center, local HR divisions, HR Technology and Reporting team, Centers of

Excellence, vendors, and other departments as appropriate for effective work processes

7. Performs validation and processing of advanced HR transactions where advanced security or

knowledge is necessary and in escalated and sensitive areas.

8. Continually works for process improvements and efficiency as well as increased customer service.

Defines need for audits and reviews audit results to maintain accurate data. Identifies and documents issues that impact Support Services SLAs and makes recommendations for improvements.

9. Independently researches, resolves and responds to advanced escalated cases. Point of contact for

leaders with regards to escalations in their focused specialty. Performs outreach to market for

approval, clarification, or to provide training and redirection.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed

within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications:

Bachelor’s degree in business or related field or a comparable

combination of progressively responsible experience or education

(five to six years).

Detail oriented, understands processes and systems, strong customer

service skills, comfortable working with multiple systems,

comfortable with complex situations and processes, innovative,

strong critical thinking, strong initiative, leadership skills, quick

learner, problem solver.