Overview:

This position is primarily responsible for overseeking the daily activities of the dental office teams, including both front office and assistant teams.

Responsibilities:

Core duties and responsibilities include assuring that the following activities are completed in a timely manner on a daily basis. Other duties may be assigned. 

Provides personalized touchpoints when patient feedback is received, i.e. addressing patient complaints or grievances in a timely manner

Assesses current bottlenecks in the patient journey; provides actionable improvement plans and ensures process completion

Oversee processing of dental claims and manage EFT payments

Plan, coordinate, and implement dental care for patients based on individual requirements

Explain treatment plans, payment plans to patients and Pre-authorizations submissions (Insurance and Patients)

Provides availability when the clinic is open and is able to observe all teammates in real-time while being present in all areas of the facility throughout the day

Improves daily productivity through a reduction in patient intake/scheduling errors while actively monitoring provider schedules to avoid same day canceled appointments, unnecessary gaps

Lead a team of clinical days( As well as being a team player), training, mentoring, and providing accountability to any and all performance concerns in a timely manner

Create and manage administrative reports relating to financial health of facility for review with doctors and the leadership team

Assist in business development. 

Ensure OSHA and HIPAA compliance of the facility.

Qualifications:

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

EDUCATION:

High school diploma or equivalent

Bachelors degree preferred

EXPERIENCE:

Healthcare Operations experience

Supervisory experience

Knowledge of dental practice and procedures preferred

Knowledge of dental software programs preferred

COMPETENCIES:

To perform the job satisfactorily, an individual should demonstrate the following competencies:

Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things

Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions

Written Communication – Writes clearly and informatively; able to read and interpret written information

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality

Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan