Overview:

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

                                                                       

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success. We are a diversity-driven team with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients, increase access to medications, and help patients receive life-saving treatments. At Mercalis, we believe happy, healthy people are passionate and engaged—and bring that attitude to work. We see ourselves as innovators, creators, and leaders that solve problems with visionary solutions.

The Associate Program Manager (APM) is responsible for program management support, patient and provider communications and data analysis.

In partnership with the Program Managers, the APM will be responsible for providing excellent customer service, in-depth program knowledge and operational excellence for their assigned programs.

The ideal candidate must be a self-starter, high performer and able to embrace change to adapt within a fast-growing organization.

Responsibilities:

Manage program collateral and communication pieces in accordance with client guidelines and specifications

Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Program Managers and Director of Client Services

Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood

Participate in regular meetings (phone, WebEx, onsite) to update the client on program status and quarterly business reviews.

Become well-versed on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class

Measure, and monitor program key performance indicators to develop data-driven recommendations

Manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)

Build and maintain healthy relationships with all internal functional areas

Qualifications:

Bachelor’s degree with a concentration in business, accounting, marketing and/or healthcare

1-2 years of program operations or program management experience

Experience with Mercalis systems and services (preferred)

Exceptional communication skills, including verbal and written

Ability to interact with internal and external stakeholders by facilitating meetings and discussions to work towards common goals

Able to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team

Highly proficient in Microsoft Office (Excel, PowerPoint, Visio, Word, OneNote)

Organized and detail-oriented with effective time management skills

Ability to take initiative and anticipate needs