Job Description

The Application Administrator maintains, monitors, and supports software systems and applications used within the organization. Will function as the primary support resource for one or more systems and/or applications with multiple concurrent users. Responsible for the configuration and customization required to meet the needs of the organization and user base. Ensures application control, integrity, and accessibility via problem-solving, testing, and debugging. Develops and maintains documentation for application access, usage, workflows and procedures. The position is best filled by an energetic, self-motivated individual with a passion for technology, innovation, and problem-solving.

How will I contribute?

The Dynamics 365 System Administrator (F&O) will be the Subject Matter Expert for the MS Dynamics 365 Finance and Operations Cloud Platform. This highly visible position will report directly to the Director of Information and Acting Chief Information Officer, and will be heavily involved in both tactical and strategic operational planning. You will be joining a growing Team of IT Professionals across CRB Enterprise and will serve as a Primary Communicator between IT and Business Stakeholders. 

Deliver quality customer service supporting production operations and end user consultation as well as recommendations and input into operational strategic planning.

Manage day-to-day system operational management of the MS Dynamics 365 Finance and Operations Cloud platform

Serve as the liaison between business stakeholders and other IT teams to integrate commercial solutions into the larger ERP system topology, including security configurations, APIs (third party integrations, internal integrations), on-line transaction processing), and business continuity planning

Serve as the primary point of contact for the entire application including overall performance, security coordination of any APIs, license utilization & projected needs, as well as analyzing and modifying the system configuration to include testing and debugging in response to support tickets

Maintain data architecture/DB, troubleshoot issues and debug as it relates to the MS Dynamics 365 Finance and Operations System

Work with Data Quality Specialist to develop processes to continuously monitor data quality and integrity

Develop, prioritize, and communicate a schedule for future database releases/enhancements

Communicate and manage the change management (release) process

Diagnose system software problems to troubleshoot and resolve issues in a timely fashion

Manage the new user on-boarding process

Participate in the delivery of ERP application upgrades and enhancements with the help of Technical Project Management, Organizational Change Management and Process Operations Excellence staff through analysis, design, configuration, testing, training, and deployment activities necessary to deliver superior quality ERP and customer data solutions

Prioritizes and negotiates scope for release management

Works with SMEs to ensure proper workflow and training documentation