Job Description

The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO). This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers. In this role, you will design and execute high-impact customer programs in AMS, working closely with the CCO to ensure all interactions – from pre-briefing to follow-up – exceed customer and CCO expectations.

This role will help prepare the CCO for major interactions with customers, partners and internal/external stakeholders. This Customer Advocate will closely work with field sales, marketing, product teams, and other cross-functional teams to ensure an impactful experience for our customers and CCO before, during, and after the engagement. Advocate will prioritize, calibrate, prepare, deliver, and follow up on the CCO customer engagements with the highest standards of quality. Optimizing the CCO’s engagement with Customers end-to-end.

This Customer Advocate will be a key driver of cross-functional efforts, collaborating with field sales, marketing, product, and other teams to deliver best-in-class customer experiences. By leveraging your strong communication and relationship-building skills, you will directly contribute to our ServiceNow growth strategy, providing strategic guidance and thought partnership to the CCO.

Responsibilities:

· Collaborate with Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO

· Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities

· Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items

· Develop key metrics, capture and analyze data to continuously improve the impact of the CCO

· Organize, and manage executive-level special projects to explore and implement changes in customer engagement