IT Customer Support / Training Manager
Posted on Sep 13, 2024 by CV-Library
Burnley, Lancashire, United Kingdom
Customer Service
Immediate Start
£28k - £32k Annual
Full-Time
We are currently recruiting for a client based in the Burnley area who are looking to recruit an IT Customer Support / Training Manager. This is an exciting opportunity working for a well established client and you will be recruited on a permanent basis.
Day to day duties will include:
* Responsible for a team of 3 staff.
* Providing training to clients on the products via Teams / Zoom once the products have been installed.
* Making sure levels of aftercare are met with each client and followed up.
* Resolving customer incidents and training support by means of; Telephone. Teams and Occasional site visits.
* Providing a friendly and professional service to their customers at all times.
* Managing customer incident progress, call backs and correspondence when required.
* Making sure the team are prioritising calls and incidents and escalating in a time frame.
* Providing support and guidance to customers throughout migration to their products.
* Organising and creating work plans and instruction manuals.
Experience required
* A full UK driving licence and access to your own car.
* Strong IT knowledge and AV experience would be an advantage.
* Experience of presenting to a camera would be advantageous.
* Must be well organised and be used to planning their own day to day routines.
Hours of work & some of their benefits
* Monday – Friday 9am – 5pm ( with the occasional call after hours )
* Pension scheme
* 22 days holiday + bank holiday
* Extra training courses provided if needed
If you feel you have the right experience for this vacancy then please apply immediately
Day to day duties will include:
* Responsible for a team of 3 staff.
* Providing training to clients on the products via Teams / Zoom once the products have been installed.
* Making sure levels of aftercare are met with each client and followed up.
* Resolving customer incidents and training support by means of; Telephone. Teams and Occasional site visits.
* Providing a friendly and professional service to their customers at all times.
* Managing customer incident progress, call backs and correspondence when required.
* Making sure the team are prioritising calls and incidents and escalating in a time frame.
* Providing support and guidance to customers throughout migration to their products.
* Organising and creating work plans and instruction manuals.
Experience required
* A full UK driving licence and access to your own car.
* Strong IT knowledge and AV experience would be an advantage.
* Experience of presenting to a camera would be advantageous.
* Must be well organised and be used to planning their own day to day routines.
Hours of work & some of their benefits
* Monday – Friday 9am – 5pm ( with the occasional call after hours )
* Pension scheme
* 22 days holiday + bank holiday
* Extra training courses provided if needed
If you feel you have the right experience for this vacancy then please apply immediately
Reference: 222321069
https://jobs.careeraddict.com/post/95147772
IT Customer Support / Training Manager
Posted on Sep 13, 2024 by CV-Library
Burnley, Lancashire, United Kingdom
Customer Service
Immediate Start
£28k - £32k Annual
Full-Time
We are currently recruiting for a client based in the Burnley area who are looking to recruit an IT Customer Support / Training Manager. This is an exciting opportunity working for a well established client and you will be recruited on a permanent basis.
Day to day duties will include:
* Responsible for a team of 3 staff.
* Providing training to clients on the products via Teams / Zoom once the products have been installed.
* Making sure levels of aftercare are met with each client and followed up.
* Resolving customer incidents and training support by means of; Telephone. Teams and Occasional site visits.
* Providing a friendly and professional service to their customers at all times.
* Managing customer incident progress, call backs and correspondence when required.
* Making sure the team are prioritising calls and incidents and escalating in a time frame.
* Providing support and guidance to customers throughout migration to their products.
* Organising and creating work plans and instruction manuals.
Experience required
* A full UK driving licence and access to your own car.
* Strong IT knowledge and AV experience would be an advantage.
* Experience of presenting to a camera would be advantageous.
* Must be well organised and be used to planning their own day to day routines.
Hours of work & some of their benefits
* Monday – Friday 9am – 5pm ( with the occasional call after hours )
* Pension scheme
* 22 days holiday + bank holiday
* Extra training courses provided if needed
If you feel you have the right experience for this vacancy then please apply immediately
Day to day duties will include:
* Responsible for a team of 3 staff.
* Providing training to clients on the products via Teams / Zoom once the products have been installed.
* Making sure levels of aftercare are met with each client and followed up.
* Resolving customer incidents and training support by means of; Telephone. Teams and Occasional site visits.
* Providing a friendly and professional service to their customers at all times.
* Managing customer incident progress, call backs and correspondence when required.
* Making sure the team are prioritising calls and incidents and escalating in a time frame.
* Providing support and guidance to customers throughout migration to their products.
* Organising and creating work plans and instruction manuals.
Experience required
* A full UK driving licence and access to your own car.
* Strong IT knowledge and AV experience would be an advantage.
* Experience of presenting to a camera would be advantageous.
* Must be well organised and be used to planning their own day to day routines.
Hours of work & some of their benefits
* Monday – Friday 9am – 5pm ( with the occasional call after hours )
* Pension scheme
* 22 days holiday + bank holiday
* Extra training courses provided if needed
If you feel you have the right experience for this vacancy then please apply immediately
Reference: 222321069
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