Lead Field Service Engineer

Posted on Sep 13, 2024 by Arc Boat Company
Torrance, CA
Engineering
Immediate Start
Annual Salary
Full-Time


What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.

You will be a full-time member of our Field Service team and will work from our manufacturing facility in Los Angeles. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.

Requirements

Core responsibilities

Project managing field service trips and prioritizing service work scope between internal and customer vehicles

Organizing service personnel, parts, work instructions, and tooling

Developing robust service standards, processes, and other documentation required for safe and efficient service trips

Collaborating with mechanical, electrical, and production engineering teams to implement feedback for easing service trips and reducing service/recall risk

Basic qualifications

5+ years of project management, operations, or a related field

Strong project management and professional communication skills

Experience, or a passion for, boating and familiarity with the marine industry

A people-centric mindset to aid relationship building and service execution

A scrappy “get-things-done” approach to help execute on things that the company hasn’t tried before and learn on the fly

Willingness to get hands on investigating issues that appear post delivery

Ability to operate independently and make data-backed decisions on the go

Bonus qualifications

Experience with powerboats on and off the water and ability to spend lots of time on them

Prior experience in a fast-paced manufacturing setting

Experience troubleshooting electromechanical systems, such as harnessing, coolant, and drivetrains

Clear written and verbal communication

Ability to articulate and defend data backed decisions

Strong time management skills

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Benefits

What we value

We value these five things above all else:

Ownership over both your work and the company’s success

Empathy for colleagues and for customers

Humility in problem solving and collaboration

Pragmatism for navigating ambiguity quickly and sensibly

Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get

Talented teammates that challenge you to be better

Access and often input to a wide range of business activities

Salary between $105,00-$175,000

Semi-annual bonuses tied to impact

A meaningful equity stake

An opportunity to have an outsized impact on industry-defining vehicles

The ability to drive positive environmental change through your work

Nearly free health insurance (we cover 99%) and a 401k

Generous parental leave

Daily lunches, plenty of snacks, lots of swag, and more

Boat rides!

Hope to hear from you soon!

The crew at Arc

Reference: 199082884

https://jobs.careeraddict.com/post/95140328

Lead Field Service Engineer

Posted on Sep 13, 2024 by Arc Boat Company

Torrance, CA
Engineering
Immediate Start
Annual Salary
Full-Time


What we’re building

Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.

Gas boats dominate today’s marine industry not because of great product offerings but because of a lack of better alternatives. Boaters have grown accustomed to vehicles that feel stuck in the 1980s: unreliable, expensive, loud, noxious, and a nightmare to own and operate. They’re also awful for the water and air they reside in.

By contrast, electric boats are superior in nearly every way: not only are they far more reliable and less costly to operate, but they’re also quieter, quicker, and cleaner, with no fumes or pollutants. However, they’ve been held back by both the technology and the talent to make them truly competitive with gas alternatives. That’s Arc’s opportunity.

Using modern, aerospace- and automotive-inspired techniques, we’re building our hulls, batteries, cooling systems, firmware, and software together to deliver the next generation of watercraft.

What we’re looking for

We’re looking for someone that is excited by our vision, eager for a challenge, and willing to learn on the job. We pride ourselves on transparency and operate in a lean, high-trust environment that encourages everyone to take ownership over their domain.

You will be a full-time member of our Field Service team and will work from our manufacturing facility in Los Angeles. Given that we’re a startup, you will be working in a fast-moving, dynamic environment that requires adaptability. That said, here are some responsibilities and qualifications we expect to stay relatively constant for this role.

Requirements

Core responsibilities

Project managing field service trips and prioritizing service work scope between internal and customer vehicles

Organizing service personnel, parts, work instructions, and tooling

Developing robust service standards, processes, and other documentation required for safe and efficient service trips

Collaborating with mechanical, electrical, and production engineering teams to implement feedback for easing service trips and reducing service/recall risk

Basic qualifications

5+ years of project management, operations, or a related field

Strong project management and professional communication skills

Experience, or a passion for, boating and familiarity with the marine industry

A people-centric mindset to aid relationship building and service execution

A scrappy “get-things-done” approach to help execute on things that the company hasn’t tried before and learn on the fly

Willingness to get hands on investigating issues that appear post delivery

Ability to operate independently and make data-backed decisions on the go

Bonus qualifications

Experience with powerboats on and off the water and ability to spend lots of time on them

Prior experience in a fast-paced manufacturing setting

Experience troubleshooting electromechanical systems, such as harnessing, coolant, and drivetrains

Clear written and verbal communication

Ability to articulate and defend data backed decisions

Strong time management skills

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You’re always welcome to reach out even if you don’t meet many of these qualifications. Passion and aptitude make up for a lot.

Benefits

What we value

We value these five things above all else:

Ownership over both your work and the company’s success

Empathy for colleagues and for customers

Humility in problem solving and collaboration

Pragmatism for navigating ambiguity quickly and sensibly

Inclusion of different backgrounds, opinions, cultures, etc.

Given that we work in a sometimes intense or stressful environment, it’s vital that our values align. We’d be happy to elaborate on any or all of these during the interview process.

What you’ll get

Talented teammates that challenge you to be better

Access and often input to a wide range of business activities

Salary between $105,00-$175,000

Semi-annual bonuses tied to impact

A meaningful equity stake

An opportunity to have an outsized impact on industry-defining vehicles

The ability to drive positive environmental change through your work

Nearly free health insurance (we cover 99%) and a 401k

Generous parental leave

Daily lunches, plenty of snacks, lots of swag, and more

Boat rides!

Hope to hear from you soon!

The crew at Arc

Reference: 199082884

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