Helpdesk Administrator - Digital Tech

Our industry leading tech client is looking for a Helpdesk Administrator to provide comprehensive administrative support, particularly in managing sales orders and handling customer inquiries.

Key Responsibilities:

Oversee the full Sales Order Process, from receiving purchase orders to coordinating with internal teams and invoicing customers.
Generate and maintain Service Contracts, ensuring accurate and timely renewals.
Assist with Sales Ledger Invoicing and process maintenance contracts and consumable orders, ensuring stock availability and efficient communication with customers.
Act as the first point of contact for all customer inquiries, providing exceptional service and support.
Support the Helpdesk Team by logging customer and engineer calls into the system, adhering to SLAs. Requirements:

Proven experience in a helpdesk and sales order processing environment.
Strong organizational skills with the ability to manage multiple tasks. This is a great opportunity to join a leading tech company and play a pivotal role in customer support and administrative coordination.

Apply now