Are you a pro-active self motivated individual with great admins skills, top customer service and knowledge of Excel? Our client based in Uxbridge are seeking a Service Desk Administrator to join their busy Service Team to

Answer inbound calls received on the service line giving customers a great customer service
Action Voicemails left on Answer Machine
Respond to emails received in the Service Inbox from external and internal customers
Create Quotes for breakdowns and Services
Close Service Reports
Manage Account queries sent to Service
Create and manage Return to Fits when parts are needed to fix machine and a return to site is required
Process Worksheets that have submitted manually Manage Stock Adjustments
Log Calls for engineer attendance.
Create Contracts for Service Agreement
Create and Manage Orders for cleaning products and spare parts
To support colleagues and engage pro-actively with all areas of the business
Be always customer orientated and to represent the company in the best way