Job Title: Customer Support Manager

Location: Worcester

Salary: £30,000 - £32,000

Job Type : Permanent, Full Time

Working Hours: Monday – Friday 9am – 5pm

Benefits

* 25 days holiday, with an extra 5 days after 10 years employment.

* Company Pension Scheme

* Free onsite parking

* Other company wide perks

* Opportunity to attend company events

Details of Role

* Manage, nurture and develop the Customer Support team, communicate job expectations and perform appraisals and job reviews.

* Contribute customer service information and recommendations to strategic plans and reviews.

* Processing, monitoring and ensuring customer orders are delivered on time.

* Work closely with our UK based Regional Sales team, producing reports and other strategic information.

* Answer customers’ questions, resolve problems, and maintain customer satisfaction and expectations.

* Managing our returns processes.

* Determine customer service requirements by maintaining regular contact with customers via phone and email.

* Assisting with existing carrier relationships.

What we are looking for

* An experienced Customer Support operator, at Supervisor or Manager level.

* Motivated and positive individual.

* Computer literate with experience of MS Office programs.

* Great interpersonal and organisational skills.

* Flexible approach to day to day tasks.

* Excellent attention to detail.

Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven’t been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.

By applying for this role your details will be submitted to Next Generation and the relevant client related to this vacancy.

Next Generation work in partnership with businesses across the UK who operate within Manufacturing, Logistics & Commercial sectors. We provide permanent and contract opportunities engaging with talented candidates looking to make their next career move