Account Manager – Facilities Management

Coventry-based

£35,000 - £40,000 per annum (depending on experience)

+ £6,000 Car Allowance

+ Commission payments

Permanent position

Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry. The position is a dual-Account Management & Business Development role.

As an Account Manager, your day-to-day duties will include:

* Responding to customer queries by booking meetings, visiting site and quoting for preventative maintenance and immediate FM and associated property maintenance / refurbishment requirements requested

* Using site visits to identify additional business / sales opportunities not initially recognised or mentioned by the client as part of the normal day-to-day management of their account

* Assist in the preparation of tender documentation as necessary, using well-informed and gathered information from the client, and wider FM / building services industry

* Communicate closely with clients, to establish their service requirements and advise them on the best course of action

* Conduct regular client reviews to determine account performance and establish new business development opportunities with them

* Build strong client relationships built on trust to enable a true partnership to evolve

* Build strong internal and external stakeholder relationships to support the continued business delivery of their account

* Build effective supply chain relationships to enable the contract deliverables and obtain the best rates to ensure value for money

* Lead by example and support and develop direct reports

* Identify and action potential cost saving opportunities and provide supplementary reporting

* Work with the client to determine any additional services that the company may be able to offer to support the client

Experience requested (but not essential) includes:

* Experience of working in a sales / business management role ideally within the facilities management, property refurbishment, construction or similar sector

* Experience in the preparation of tenders / quotations / estimates

* A basic technical understanding of the work carried out by the organisation (Facilities Management, Property Maintenance, building repairs etc)

* IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.

* Data management and manipulation using database CRM system to record client activity

* Managing of business to business (B2B) client relationships, stakeholder and people management

* Budget Management, development and realisation of cost saving initiatives

* Data management, analysis and reporting

* Ability to adhere effectively and efficiently with processes and procedures

* Initiative and the ability to work unsupervised and manage your own workload effectively to meet financial targets

If you are looking for an opportunity to use Business Development, Sales and Account Management skills gained in this type of role previously, and to work for a well-respected employer offering security, development and a positive working environment, then please apply with your up-to-date CV