As the Senior Operations Manager, you will play a pivotal role in ensuring that our backend operations run seamlessly and efficiently. Your main focus will be to streamline our logistics, inventory processes, and cost management efforts, working closely with internal departments and external partners. A successful candidate will be a meticulous planner with strong analytical skills and experience in ERP systems such as SAP and NetSuite.

RESPONSIBILITIES:

Warehouse and 3PL Management: Directly manage company-owned warehouse operations, ensuring effective utilization of space, safety protocols, and efficient stock movement.

Collaborate with third-party logistics providers (3PLs) to ensure efficient and cost-effective storage and distribution solutions.

Act as the primary liaison between various departments within the company, facilitating smooth communication and timely resolution of any challenges.

In/Outbound Shipment: Oversee and manage all inbound and outbound shipments, ensuring timely deliveries and optimal efficiency. Coordinate with freight companies and internal teams to ensure the timely receipt and dispatch of goods.

Inventory Management: Monitor and manage inventory levels, ensuring optimal stock levels are maintained.

Implement strategies for efficient stock rotation, reducing wastage and costs associated with holding excessive inventory.

Coordinate regular stock checks, reconcile inventory records, and ensure accuracy of stock data.

Returns Management: Oversee and streamline the returns process, ensuring quick processing and minimal impact on the business.

Analyze return data to identify trends, root causes, and areas for improvement, implementing changes as necessary.

Cost Analysis and Optimization: Analyze storage and shipment costs to identify areas for savings and optimization.

Implement strategies and negotiate contracts to achieve cost reductions without compromising service quality.

ERP System Expertise: Leverage experience with ERP systems, preferably SAP and NetSuite, to optimize operational processes, ensure data accuracy, and generate insights for continuous improvement.

Requirements

Bachelor’s degree in business, operations, or a related field. Master’s degree is a plus.

5+ years of experience in operations management, preferably in a similar industry.

Demonstrable expertise in cost analysis and optimization in logistics and storage.

Extensive experience with ERP systems, notably SAP and NetSuite.

Strong analytical, problem-solving, and decision-making skills.

Mandarin required as this position frequently interfaces with suppliers in Asia.