Job Description

KIPP Baltimore Public Charter School is seeking a dedicated and organized Office Manager to oversee and manage the daily operations of our office team, which includes the Receptionist, School Secretary, and Registrar. The Office Manager will ensure smooth front desk operations, provide excellent customer service, lead new student enrollment operations, support student attendance initiatives, manage office supply ordering, process check requests and bank deposits, and oversee mail distribution.

Key Responsibilities:

Front Desk Operations:

Supervise and coordinate the activities of the front desk team, ensuring a welcoming, organized and efficient environment.

Manage the scheduling and duties of the Receptionist, School Secretary, and Registrar.

Ensure that all visitors and callers are greeted promptly and professionally.

Customer Service:

Foster a culture of exceptional customer service within the office team.

Address and resolve any issues or concerns from students, parents, staff, and visitors.

Implement and maintain systems to track and improve customer satisfaction.

New Student Enrollment:

Oversee the enrollment process for new students, ensuring compliance with all BCPS policies and regulations.

Coordinate with the Registrar to maintain accurate and up-to-date student records.

Develop and implement strategies to attract and enroll new students.

Student Retention & Attendance Monitoring:

Monitor and analyze student retention rates and identify areas for improvement.

Work with the office team and other school staff to develop and implement retention strategies.

Maintain communication with students and parents to address retention-related concerns.

Monitor key attendance initiatives and protocols

Accurately report attendance updates to regional and school leadership teams

Office Supply Ordering:

Manage the inventory of office supplies and ensure that all necessary items are stocked.

Process orders for office supplies and ensure timely delivery.

Develop and maintain relationships with suppliers and vendors.

Check Request Fulfillment & Bank Deposits:

Oversee the processing of check requests and ensure accuracy and compliance with school policies.

Manage bank deposits, ensuring timely and accurate transactions.

Maintain accurate financial records and provide reports as needed.

Mail Distribution:

Oversee the distribution of incoming and outgoing mail.

Ensure that all mail is sorted and delivered promptly.

Maintain a system for tracking and managing mail delivery.