Travel Administrator - Norwich ( must have experience working in a Travel Agency )

Due to continued growth and the expansion of the business my client isrecruiting a full-time Travel Administrator at their office in Norwich, Norfolk.

It is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.

The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.

Key responsibilities

* Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.

* Preparing travel documentation

* Completing holiday arrangements: Flight booking, transfers, hotels, activities

* Dealing with queries via phone, email and social media

* Capture and record required client information.

* Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service

* Monitoring, collecting and processing payments

* To ensure the company’s values are always demonstrated

* To liaise with other departments on any travel queries

* Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs

* Communicating with and building relationships with suppliers

Skills and Experience

* Experience of working within the travel industry essential

* Excellent customer service and communication skills

* Strong proven admin experience

* Strong numeracy skills

* An organised & disciplined attitude towards managing workload

* Strong written and verbal communication skills.

* Self-motivated with a can-do attitude and committed approach.

* Proficient in Excel, Word, Microsoft Outlook, CRM travel systems

* A keen eye for detail and ability to multi-task.

* Highly organised.

* Resilience to deal with complex queries in a fast-paced environment.

* Problem-solving skills and the ability to come up with creative solutions to issues.

* A passion for travel.

* Confident with a positive attitude

Benefits

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and profit-sharing scheme.
Being part of a friendly & passionate team
Company pension scheme.
Free on-site parking.
Paycare health benefits scheme

In the first instance please email your CV