Job Description

Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service

Provide on-the-spot coaching and counseling as needed to ensure all standards of cleanliness are being upheld  

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Ensure colleagues are informed daily about priorities to personalize service

Actively participate in daily briefing, daily warm up and department meetings

Report necessary maintenance items

Serve as back up and support to Room Attendants, House persons and other Housekeeping roles when needed

Training of new housekeeping employees

Perform inspections of cleaned and vacant rooms to ensure high quality standards are met.