Job Description

We are seeking a highly motivated individual to leverage relationships to support account growth and delivery leadership.  As a Senior Program Manager/Account Executive, you will position CapTech for additional opportunities to serve clients by building deep relationships and ensuring exceptional delivery.  Your focus is on bridging the gap between operational and strategic views of account management in alignment with the retail portfolio strategy and account plan. This individual will help ensure strategic execution, delivery excellence, consultant satisfaction, and strong financial/operations management, resulting in total account health.

Specific responsibilities for the Senior Program Manager/ Account Lead include:

Accountable for developing and executing significant aspects of the account growth strategy, inclusive of playbook creation and management, creating a sales pipeline, and building a target relationship plan.

Leads and develops cross-functional teams to ensure impactful business outcomes and delivery excellence. Meet regularly with stakeholders to ensure client satisfaction, resolving critical client satisfaction issues. Promptly escalates risks that affect client relationships or trust.  

Establishes and nurtures collaborative partnerships with client stakeholders including Executives & Key Decision Makers.

Responsible for driving account growth strategy with a focus on operational processes

Coaches Account Management talent (Sr. AMs, AMs) and delivery consultants to actively develop relationships within their sphere of influence and provide guidance in how to identify potential business opportunities. 

Proactively identifies and drives new opportunities to serve client’s needs. Leads and/or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities. 

Takes ownership for development of AM talent into Senior AMs through proactive mentoring, coaching, skills development, and aligning on expectations of the AM career path.

Seeks and develops relationships with client stakeholders by immersing themselves in client culture and community events.  

Oversees Account Management team activities to ensure appropriate Account Management Operational processes and practices are executed. 

Grows Retail industry acumen through research, published content, etc.