Technical Delivery Manager, (Software Engineering) Remote with 1 day per month in the UK office+ UK Face to Face client meetings

Our client, a pioneer in technology for decades worldwide. Their work spans across the world touching the lives on millions

They are looking to establish a brand new team who will work on a groundbreaking transformation programme for the next decade.

Position: Technical Delivery Manager
The Technical Delivery Manager is pivotal in ensuring the effective delivery of high-quality technical products and services, aligning with customer requirements and contractual commitments.

The successful candidate will be an expert in utilizing digital technologies to deliver new and enhanced products using agile methodologies. With a strong background in technology, they will oversee the delivery management of bespoke software products through collaboration with internal and third-party software development, architecture, quality assurance, and infrastructure teams. The role involves close coordination with customer-facing Project Managers and internal technical delivery teams to ensure seamless operational delivery of customer changes throughout the entire delivery lifecycle (requirements, development, testing, and roll-out).

Responsibilities
Technical Delivery - Planning

Collaborate with customer-facing Project Management, Solution Architecture, Product Management, Technical Architecture, and Infrastructure teams to analyze customer/investment change programs and identify technology deliverables, milestones, and required activities.
Develop an operational delivery plan covering the entire delivery lifecycle for one or more customer/internal investment change programs.
Schedule and establish technical deliverables across the program lifecycle.
Ensure inclusion of standard artefacts for effective change, such as requirements tracking, architecture solutions, product roadmaps, development backlogs, quality strategies, environment & release strategies, and customer engagement models.

Technical Delivery – Execution & Reporting

Lead and motivate technical delivery teams throughout the program lifecycle, providing clear direction on customer needs and enabling escalation of delivery issues.
Measure, track, and report on the delivery progress of technology deliverables, ensuring adherence to time, budget, and quality standards.
Conduct weekly internal reviews of technical deliverables with delivery teams, identifying and escalating issues and blockers.
Manage and mitigate technical delivery risks and issues as part of the wider change program risk management process.
Monitor changes to program scope impacting technical deliverables and ensure contractual changes are formally agreed upon prior to implementation.
Serve as the primary contact point for technical delivery activities, escalations, and in-flight changes between the project team and customers.

Experience
Required:

Proven experience in managing complex development and technology changes in a commercial organization, preferably in a multi-customer, multi-product SaaS-based environment (Software Engineering).
Experience in agile product development organizations delivering multi-year customer change programs to discrete milestones.
Success in building relationships with senior internal stakeholders and customers.
Experience in matrix organizations spanning multiple countries

Desirable:

Experience with digital product delivery, architecture, and infrastructure teams across multiple geographical locations.
Familiarity with issue and project management software such as Azure DevOps, JIRA, and MS Project.
Skills & Attributes
A strong collaborative team player who works well with colleagues at all levels and from different teams.
Comfortable taking responsibility for issues and identifying effective methods to resolve them.
A critical thinker capable of challenging internal and external teams and driving pragmatic solutions.
Decisive, able to make difficult decisions, and comfortable challenging insufficiently detailed requests or directives.
Technically excellent with a commercial sensitivity and an understanding of how activities contribute to the organization’s financial success.
Passionate about learning new skills and driving continual improvement in technology delivery.
A self-starter with excellent people and process management skills.

Benefits
Competitive salary and core benefits package including private medical healthcare, life assurance, and a Group Personal Pension Plan.
Eligibility for performance-related bonuses.
Voluntary benefits such as additional annual leave, dental plans, health assessments, and a cycle-to-work scheme.
Hybrid working options with the flexibility to work from various locations.

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