Do you care about the high level of service you give to customers? Do you want to ensure that every customer gets off the phone /email happy? Are you fantastic at multi tasking and can keep on top of administration? If so, this could be the right customer service administration role for you!

Join my client, a prestigious company in Norwich as their Customer Service Administrator and play a crucial role in delivering exceptional post-contract services to clients and customers.

You will enjoy a varied day, and your role will include:
Management and coordination of customer service admin
Handle customer inquiries via phone, email, and other channels
Processing and logging of all correspondence into CRM system
Coordination with subcontractors and suppliers for timely defect resolution
Preparation and organisation of documentation for handovers
Assistance in scheduling and managing Customer Service Operatives' diaries

Who are you?
Excellent communication and customer service skills
Proficiency in Microsoft Office suite
Experience with CRM systems preferred
Strong organisational and multitasking abilities
Attention to detail and problem-solving skills

What my client offers:
Opportunity to work with a prestigious client
Professional development in a dynamic environment
Competitive salary and benefits package

Join my client’s team and contribute to delivering high-quality customer service and the administration to go with it. Apply now to start your journey with my client