AV Field Service Engineer (Permanent Integrations Team)

Salary £40,000 -£45,000

Location - Ealing, London

Full time permanent role Monday - Friday

Our client, who is a global leader within Event Production and Systems Integration are seeking an experienced AV Filed Service Engineer who will be responsible for the investigation and resolution of faults related to installed audiovisual equipment on-site for event spaces within the live event and corporate sectors.

Duties:

Provide technical support to clients and stakeholders
Fulfil any service level agreement (SLA), that is in place and to meet the clients' requirements and expectations
Deliver scheduled preventative maintenance of professional audio-visual equipment on-site
Implement works on-site relating to the addition to or modification of hardware/software within existing installations as required
Provide possible solutions to client specific related issues or requests, such as providing recommendations for any additional equipment or solutions as well as directing them to the relevant resource withing the sales & systems integration team
Deliver support to the sales team with respect to the sale of managed service contracts to clients
Contribute in the hand over process from the Systems Integration team of competed audio-visual installations
Recognise improvements to processes, performance or productivity and collaborate with the team leaders to implement them

Desired skills and experience:

In-depth working knowledge of professional audio visual, networking and conferencing systems
Capability to read and understand site and circuit schematics
Working knowledge of Q-Sys / Dante / Crestron/ Logitech Conferencing systems / Zoom and DMX